Budget Truck Rental

I reserved a truck four days prior to pick up. On the day of pick up, I waited 30 minutes to be helped, only to be told they didn't have the truck I reserved. I accepted a smaller truck; I had no choice. When I returned the truck later that day, I again had to wait in line for 30 minutes again. The person that helped me was great. It's not his fault, but he clearly needs support.
1 7 years ago (06-05-2018)

Ah... How to review Budget Truck? Returning to this location went fine. The (only) employee made the right noises about getting all the things I reported wrong with the truck fixed. Went pretty quick. The truck was a leaky, glitchy, relatively new unit. Headlights were so bad that even with brights I had my wife using the car as a seeing eye dog on any road without street lights. So better than average Budget truck. The spot where I picked up (Bellingham) was also decent (nice folks). But they had to fix 3 things before I could leave. This after passing their 10 point inspection... I assume inspection items 1 thru 7 involve not being on fire or on its side. If Penske had not been (literally) twice the money for the same days I would have gone for it. They're the only one I'd recommend.
3 7 years ago (16-03-2018)

Cheap. Rundown rental office, staff mentioned their computers/system was having problems and running slow. Possibly understaffed. Didn't have the size of moving truck I reserved online, but got an upgrade at no additional cost. Add-on insurance expensive and waiver asks for several uncommon insurance details. Worth the price and hassle if you have time to be patient.
4 8 years ago (09-01-2018)

This location is staffed by absolute morons who seem to have no concept that their job involves major life decisions. I was lied to, almost had my life ruined and rented malfunctioning equipment that cost me extra money. I would post my full review here but Google has a character limit. Just Google Budget Truck rental review and I'm sure you'll find my full review. Do not be deceived, you are not receiving a deal. You WILL pay for it if you go with this company.
1 8 years ago (09-12-2017)

Pay attention to the reviews! They're all right. I got an email barely 24 hours before my pick up, saying my reservation was canceled. Nothing in the email explained why or gave a reason. Called this location, which I placed the reservation through, they said that the Colorado distribution center deals with all of that. Got a number for Tom, who runs the west coast distribution, and the only thing he did was say that I should've been called a couple days ago, and that I can call tomorrow to see if there's a truck available. I don't have the time to wait and see if there **might** be a truck available. I HAVE TO MOVE. This is ridiculous. I called Uhaul and they set me up with a truck within a couple of minutes. Spend the extra money and go with Uhaul.
1 8 years ago (15-12-2017)