U-Haul Moving & Storage at Columbia

When they picked up the ubox from my driveway, the drivers' truck ripped the internet cable off the side of my house. Instead of apologizing and repairing their damage, they decided to get some Marketing VP out to my house with a tape measure. He says he doesn't know how the truck caught it BUT according to his tape measure the cable was too low for city ordinance or some BS. So due to that, they're denying responsibility and won't pay. So basically, the driver wasn't paying attention and ripped a cable off my house, and in order to shirk their responsibilities, they called some supervisor with a tape measure to try and find some way to blame me for the whole thing. This is a rental house, I don't know about any city ordinance on cable installation, but both my neighbors have the same height. They told me I could call the cable company and have them measure it and challenge the uhaul prick. Moral of the story- I have no internet for my internet-based job, I now have to pay for a new cable, and if I try to fight it, I need to spend the entirety of next week trying to force two giant corporations to figure this out, which is unlikely. Up until now Uhaul has worked great for me, but they showed their true, greedy colors today, so they'll never get my business again. I work from home starting tomorrow but with no internet I'll have to take time off.
1 7 years ago (13-05-2018)

Everyone was really kind and pleasant when I needed to rent of a van for a few hours. I appreciate the two guys working that Sunday, they helped make my move easy and affordable.
5 7 years ago (23-03-2018)

I had a difficult move to make and the folks at this U-Haul location made it much easier. It was a single stop for me since I got a van and a storage unit from them, which made everything go smoother. There was a slight mix up when I went to pick up the van, but they sorted out out quickly without making it a big deal. I was easily able to extend my rental when I needed to and they were even helpful when I realized I left an item in the cab, grabbing it for me and setting it aside in the office so I could pick it up. Their storage facility is really nice. It's climate controlled, including humidity, and has wide, automatic doors, keycard entry, and free use of flatbed carts for loading and unloading your stuff. It's secure and exceedingly clean and I feel good about storing my things there. All in all, I'm really glad I chose this U-Haul location for my move and I would definitely do so again.
5 8 years ago (02-10-2017)

This is the biggest and best uhaul I personally have ever been to. Very clean and professional staff.
5 7 years ago (20-04-2018)

Professional staff with great customer service. Will use them again if I need a truck rental.
5 7 years ago (28-01-2018)