Budget Truck Rental

I rent cara from this facility at least 2-3 times per month. They are always nice, efficient and they accommodate my needs. Pretty often I get car upgrades for free. I have never had any problems with them and I totally recommend them!
5 10 years ago (07-04-2017)

I rent a car from JFK and return here Budget also known as AVIS in New haven. Horrible customer service just like other reviews. Same issue about trying to charge me $10 a gallon to refill the car which is already filled full from only 3 miles away then forcing me to go fill it up again near gas station. I refilled the gas $1.07 and wasted my almost 1 hour to do this process. I would not recommend this rental place at all.
1 9 years ago (19-07-2017)

TERRIBLE. Overcharged me at 351 dollars for 24 hours! Then made it a job and a half to get part of my money refunded!! Terrible place stick with uhaul!
1 9 years ago (03-08-2017)

I had a terrible experience attempting to rent from this George St. location on Tuesday, September 1, 2015. The week before, I called to discuss their policy regarding waiving the under 25 fee for Yale University Students. I was told it was possible, but that I could not make the reservation over the phone online or on the internet. I was unable to physically come into the office until Monday, August 31st. I attempted to make a reservation for the next day, but I was told at that point I had to come in the day I wanted to take the car in order to make a reservation. I came back the next day, waited my turn, and was informed there was a separate process for my reservation. I waited a half hour, despite being told the day before it would take two minutes. While putting my reservation together, the manager told me I should have called the day before to make my reservation. I informed him that no one in the two points of contact I've made with the rental location informed me that I should do this. When I finally got my reservation, the associate took me outside to a car. The key he gave me did not work. I figured out it was to another car in the lot. and I went back in to inform him of the difference and ask if it was ok to take the other car. He said yes and I finally, after an hour's worth of waiting and back and forth, was able to leave. I was on the freeway when my phone rang. I answered and it was an associate asking me to bring the car back. I asked why, and he said a mistake had been made, even though I asked him if it was alright to take the car. Apparently, someone had left the keys to another vehicle inside the car they gave me. At that point, I was done with trying to work with the location and asked for my reservation to be cancelled immediately. The associate then tried to guilt me into continuing my reservation by implying that if I cancelled my reservation, someone would lose their job. He tried this for almost five minutes until I had had it and went in by myself to have the reservation cancelled. The manager did apologize and offered to upgrade me on my next visit, but I can guarantee you that I will never attempt to rent from this location again, or possibly any other Avis/Budget location.I wish I had read the reviews on this place before trying to rent. It deserves less than 0 stars.
1 11 years ago (03-09-2015)

ALERT!!!Do not rent a car from here! It's fraud! They steal money from your credit card! I rent a car for one day and prepaid on the internet. Then I found I was charged for additional day at $90. I went there and was told I rent the car for two days. This is absolutely so wrong since I returned the car early in the morning on time. Staff showed me the "receipt" which I never received when I returned the car and accused me that I returned it two days later. They didn't do their job well and they tried to blame that on the customers. They lied and they did not admit! Never rent a car from here!!!
1 11 years ago (24-01-2016)