Buy-Back Games

I recently purchased a PS1 memory card, no big deal, but was glad I remembered their return policy when it didn't work. Bobby handled my return wonderfully, made sure I went home with 2 working memory cards like I wanted, so I wanted to make sure he got credit for exceptional customer service. While the selection isn't fabulous, I plan on spending a few more bucks there for memory cards and shining up some CDs, since their scratch-removal machine is finally up and running :

The young dude there is quite the salesman and he knows his games. He even knows other locations pricing! This store is cheap and the staff are super friendly and helpful. Like he knew everything and really worked to get a deal happening for me. He ran through every option possible, wow. For a gamer, he knows his stuff. This store has the pros.

I will agree with most of the other reviews; Customer service is DEFINITELY not their strong suite. They can be unattentive and really don't seem to know much more than the business basics of gaming. That being said, short of pawn hopping or lucking out on CL, this is a great place to find used and vintage equipment at a decent price. They can be unfriendly, but I've found that if you are patient with them get off your high horse, the customer is NOT ALWAYS RIGHT and know how to ask the right questions, these guys really aren't that bad.

Worst customer service ever. Wanted to buy a ps4 asked robert is what he said his name was questions about games because the system was for my kids. He seemed irritated and then said he didnt have time to answer my questions because he had inventory. I went to a much better national game store and dropped 400 bucks. Called to let management know what happened. They were just as rude. Talked to some guy who could care less. This place sucks. Sucks bad, avoid at all cost. How do you suck at retail when it's your passion. Real go getters here. Maybe one day the will go get their g.e.d. This is what minimum wage is for.

I really went to the subway next door for lunch but the map locator is a little off it must mean Buy-Back Games paid more for the recognition of the location. But I remember getting burned here for some brand new games unbeknownst to me I got a horrible deal when I sold them new games for cash. But ever since then I just buy used games from here.

After calling multiple times with no answer I stopped in to meet a very rude employee. I felt Nothing but negativity and frustration. If you hate your job the least you can do is try and keep it to yourself. She had no idea what games I was looking for and absolutely no hemp in finding it. I decided to not even look and go somewhere else. Save yourself the drive and find a business willing to show some sort of quality customer service for your business.

I will only ever take my game questions to buy back. They have all the new releases, but what sets them apart is that they go all the way back to the Atari2600. Staff are also an amazing bunch of people.

Very horrible experience, I first called and see if they had "Sega Saturn games" and the girl with the short black hair said yes. They had nothing of Sega Saturn games. I told the "Slow tall Hispanic" he stated: No, but we might get some every week. I had to wait for them, and they stared at me kind of like they did not care, with no smile, acting very creepy. I had to ask for help, while he sat down. Then I wanted to look at "all the Sega Dreamcast games" I had to ask "3 times". He kept making excuses well you can see the names. We test every game. Hmm did you play the whole game and had no issues, I thought. Then I said I want to see all of them, with only 10-15 disc they had. He said just ask which ones? I said "3 times" all of them!!!!!! He did not want to squeeze and grab them, I am FAT and I am 1000 times less lazy than this guy. I want to return them, because how I was treated, but can not. They give you a gift card and screw that. They are good games, Crazy Taxi and Mortal Kombat: Gold. NEVER GO there. His name on the cashier "E QUICK" he is not so quick and very unprofessional. Probably a rapper name, but still not professional. Before that day a year ago the girl still acted the same. She acted like do not talk to me and give me your money so I can leave. Before closing hours and she acted like every thing is a big deal and drama.

You walk in , NO GOOD GAMES for retro are available , just a up charge crazy cost for goldeneye 007 for $30 ?!?! The worst part of it all is that they base your value on games you bring for trade off of pricecharting and tell you OH this is the price we sell it for and lie to your face doing so . Goldeneye on price charting is $15 but you sell it for $30 and all I get is a $7 trade in credit /$4 cash ? Maybe that's why your store has no retro games inside because NOONE respects your prices you give them in on trade value . I highly recommend no one to support such an oppressive system called buyback and support craigslist . Great deals on great games . Try craigslist !!

Super nice staff, always willing to help! They let me try out games before I buy them, and are extremely accommodating. Very happy with the service I received from this store.