Carolina Vet (Charlotte)

Went there twice my baby died and they would not let me have her body until I paid them 800.00 had already paid around a 1000.00. I begged and said I would make payments I just didn’t have the full amount at that time they refused, but I did pay it over time every month until they had there 800.00 by that time of course they had disposed of her body. On top of that someone called my house twice and ask for someone else I told them they had the wrong number finally they called a third time and said they had gotten the names mixed up with another person who’s dog was also critical. Then about 15 years later I took my son’s dog he was working and ask if I would take her there so I did and they wanted to keep her for surgery and I would not leave her after what happened with my little girl. Just for seeing my son’s dog giving her injection for pain it was 250.00. I was scared to leave her. While I was in the exam room there was a bulletin board with thank you cards but everyone of them were about there pet dying while in there care. The cards talked about they were there for there pets final days.
1 7 years ago (08-04-2018)

Horrible. My cat was scheduled for surgery and due to an oversight (which was understandable, as this was the third vet he was transferred to in a 48 hour period) we were forced to wait for over TWO HOURS before we were seen. This wait is also understandable, as they are an emergency hospital and first come first serve, for the most part, but my cat has a urinary problem, which we informed them of, and he was not given access to a litter box for this entire period of time, and the front desk staff (aside from one girl who was very chatty and sweet) were unsympathetic, and didn’t offer us any explanation as our wait dragged on. It gets worse. He was held overnight, and scheduled for surgery the next morning. The doctor, Dr. Arnold, called me in the morning to speak with me and go over the details. Near the end of the phone call he informs me that it is unlikely that they’ll be able to fit my cat into his scheduled surgery slot that day due to too many emergencies. Again, it is an emergency veterinary practice, so I tried to be sympathetic. We decided to pick him up, as holding him again overnight would be pointless if they couldn’t fit him in until Thursday. A waste of $250 while we try to mentally and financially prepare for a $3,500 surgery. Upon picking him up, no records of his stay were given to us, even upon request. They did not tell us when he was fed, or when he received his last dose of medication. We call back, and are told they did not administer his medication — the medication that keeps him out of the hospital and quite literally keeps him from blocking and dying. All they offered us were excuses, telling us they were preparing him for surgery and didn’t think to give him his medication when the surgery was called off. No apologies. We were simply bounced around on the phone while my cat lay in pain due to him being off of his pain management medication, which he most definitely SHOULD NOT BE after being recently cathertized and struggling to urinate. This place gave me a bad feeling the second I walked in the door. Stay away. Poor communication between departments and overpriced services. Terrible.
1 7 years ago (23-01-2018)

Charlotte location: Incompetent staff that you can not get a clear answer from. Very disorganized. Completely indifferent to you and your pet. So slow that I can't image having gone there in a truer emergency. Changed my cat's insulin and didn't explain there was a huge difference in handling between his old insulin. Didn't take the time to listen. Tried to call and check on my cat before bed and was told no one had time for that. Watched a dog pee a bucket on the floor and with a nurse right there and did nothing. Poor owner had to take her very sick dog and wait 15 minutes for someone to acknowledge her so it could get cleaned up. The doctor (who's name I still don't know and is not listed on their website but you'll know her by "basically") was so incoherent and unfocused it was like talking to a drunk. When I called to complain, they said it was Dr. Gallagher who treated me but per her picture on their website, I've never seen her. What's that about? Onto the complaint: talked to Jamie over there. Got what do you want me to do about it and round about called me a liar. No compassion, no sorry, no she's going to address it, no I'll look into it, no nothing. End of story, my cat was taken back to another ER just the next day. They failed to treat him properly and no one over there even remotely cares. FIND ANOTHER VET AND DO NOT TAKE YOUR ANIMAL THERE IS YOU CARE EVEN 5% FOR THEM!!!!!! THESE PEOPLE ARE SCARY AWFUL AND DO NOT CARE ABOUT YOUR PET AT ALL!!!!!
1 7 years ago (29-08-2017)

24 hour emergency veterinarian for those times when your regular vet is closed. They will treat your pet with respect and they are cautious about not hitting you with a huge unexpected bill. We lost our sweet girl Xena to cancer a few months ago and they waited for family members to come say goodbye and let us have several hours to spend with our dying 12 year old pit. **I only wish I would have taken her home so we could have spent more time with her. The vet seemed to believe she was in more pain than she was. Just remember - it's YOUR pet and YOU have to live with the decision so be sure that you are the one who makes it, not the vet.
5 7 years ago (07-12-2017)

I've taken several of my dogs here, and the experience has always been a joy. The surgeons are brilliant and take the time to explain everything, the vet techs are courteous and gentle, and I've never had a problem with anything that I've needed for my dogs. I wouldn't trust any other place in Charlotte for complex pet needs.
5 7 years ago (06-12-2017)