Reviews
We called several times about a dog that has been abandoned in the neighborhood. They finally came out and where rude they didn't even bother to get out of their vehicle they decided to talk through a crack in the window. They argued with us about the concern of the dog not being properly taken care of. They would post a note on the door for the people that aren't even there and aren't planning on showing up they would be back in 24 hours. To do what probably write another note they didn't even get out of the vehicle to check the dog to see if it was licensed or just see if it did have water or food they were more concerned about making sure that the note was posted on the door. This facility needs to be overhauled staff don't seem to care about anything other than keeping cool. Someone should start a petition to shut this place down or to give them more Authority because they hide behind the laws that they can't do anything without the owner's permission. So they can't do anything then why are they needed? why do we need them then? I think this place should be shut down personally can't do your job. aren't working to change the laws you don't need to be around. find somewhere else to work. I will no longer support this facility my donations in spare change will continue to be in my pocket because they just don't give a damn about the welfare of animals.
1
7 years ago (05-06-2018)
We will never donate or adopt from this place again, I feel bad for the animals. We went in there to get a dog and spent over an hour with it and were told we could have this dog in the morning. The staff that night was great and very friendly, they could tell we had bounded with the dog. We went and got all the necessary items for the dog and where there right away in the morning. We were very rudely "greeted" by a lady behind the desk. She made us sit in a room that just reeked of pee for at least 30 mins. Came in and told us we could not have the dog, and was VERY VERY disgustingly rude and wouldn't listen to us. I would NOT recommend this place to anyone! We are not the only ones who have had problems! I recommend Start over rover they are great, we love our dog we got from them and they have treated us with the utmost respect.
1
7 years ago (12-05-2018)
I went there to look at a dog that I have been trying to look at for the past 4 days. I have been getting told that she has already been walked today or some other excuse. Today I went there at 5:00pm and was told by a satff worker that we could go back and look at her. She also said that we wouldnt be able to take her out today because they were closing shortly, which was fine. As we started to walk back there someone came behind us and very rudely said that we had to go because of the weather and we couldn't see her. The weather is fine. There should not have been any reason why we could not have gone and seen her. It is sunny and nice out.
1
7 years ago (01-05-2018)
Attempted to adopt two amazing cats today. Staff misconstrued our conversation to their manager who was unwilling and uninterested in discussing our adoption plan. Despite multiple efforts to tell the manager otherwise she refused to let us adopt. The reason being that a planned move once I graduate college will be too stressful. Any efforts to rationalize the situation were met with rudeness. As there is no holding policy, two cats will not have a happily prepared home that was ready and willing to accept them. I understand the basis for concern when placing an animal into a home, but rudeness and judgement should not take place in a business.
1
7 years ago (06-03-2018)
This place is a joke!!! Made a review on their facebook and they delete it and block me. Wont return phone calls. Made my brother surrender his dog else they were going to charge him $350 to get him back when they only had him for an hour.
1
7 years ago (08-03-2018)