Comcast Service Center

Staff was very helpful and friendly always had a smile and knew what they were talking about. The customer service rep that helped me was very informative and gave me his best service! I believe his name was Jaime!! Such a handsome chinese man!!
5 7 years ago (06-03-2018)

I’m sitting outside right now. I bought my own cable modem and I brought back my old one. First the lady at the desk thought that she wouldn’t have to help me because I wouldn’t have the MAC address etc. but I had all that. She put that in the computer but then she said the model that I bought was not in the database despite the fact that I found it through the Comcast website. I then went to the online chat with Xfinity/Comcast and they helped me. At the end I said can you please update the database in Newburyport to that they have the modem. The lady basically said we have the same database . So you might not be getting the All-Star team if you go to this center. I do recommend the online chat it’s a lot easier than being on the phone and the lady was quite helpful. I would say the major function of the office in Newburyport is just to bring old stuff in. Do your business online or over the phone first
2 7 years ago (20-02-2018)

The service itself is wonderful! I didn't want to leave Comcast.... But their prices are out of control!!! If Comcast lowered their prices I'd switch back in a 💓 heart beat!!!!!
3 7 years ago (19-02-2018)

I HATE to give a corporate monopoly 5 stars, but Mike B really cared to help me convert to a personal modem-router. He ACTUALLY CALLED ME BACK. Amazing work, y'all.
5 7 years ago (27-01-2018)

Great place. Cool finds
5 7 years ago (28-02-2018)