Computer Transformers

I've been meaning to write a review for Computer Transformers for some months now. My laptop died on a Thursday or Friday and I was not able to get it to start without a strange high-pitched screeching noise. I researched places to fix the computer and read the reviews. Brian had the best reviews but he was not going to be open that weekend so I called another computer place that had fairly good reviews that was open on Saturdays and was told that based on what I was describing, it sounded like the hard drive had crashed and it would be $300 or so to check and replace the hard drive and another $200 to retrieve the data (but the $200 would not be charged if the data was not retrievable). $500 was almost the cost of a new, lower-end computer, and $300 was a lot for what I could afford and for what I needed. I called Brian and from the beginning he was patient, polite, professional, and respectful. He answered my questions over the phone and when I described to him the issues I had and what the other computer place had told me, he said that it might be the hard drive but that it depended and that it might be possible to revive the hard drive. He did some diagnostics over the phone and didn't rush me or the answers he provided, despite my not paying for a service call or for the extent of the information that he provided. I debated whether or not to wait for Monday to go see Brian and between the reviews and talking to Brian over the phone, I decided to wait and to go see Brian on Monday. Brian was just as professional and polite in person as he was over the phone, and he was also kind, knowledgeable, friendly, and humble. He took the time to answer my questions and do diagnosing. He started to run a program to try to revive/check the errors with my hard drive and we went over the options if he was not able to find the errors/revive the hard drive. After running the program for about a day, Brian let me know that it was not making progress and that I would need to replace the hard drive (he could keep running the program but it would likely further damage the hard drive and it would be unlikely that I would be able to retrieve data from it). I was expecting the computer repairs to take potentially a week or to be ready some time the week after Thanksgiving since I had given it to him not too long before the holiday and based on the time estimate he had given me but he had my computer fixed in no time and before Thanksgiving. Service was excellent and prices were fair and better than what I was expecting. I think in the end replacing the hard drive with the operating system, with the flat rate charge, and with tax was something like $134.00. He also added programs and software that I had to the computer at no additional cost and included that in the flat rate. And he also recycles/sends to recycle old/un-usable computers where they wipe the data prior to recycling at no charge so there is less waste in the environment. After having such a great experience with Computer Transformers, I wouldn’t go anywhere else for computer needs and I would recommend him to anyone that has computer concerns. Thanks Brian! You have definitely earned and lived up to all of your reviews :-).
5 7 years ago (08-04-2018)

I was in ABQ for work and my laptop died on me. I came into computer transformers and Brian was able to get it fixed for me while I waited. Thanks for the help fixing my Acer aspire s.
5 7 years ago (17-04-2018)

I thought my Macbook Pro keyboard was broken. The folks at the Apple Store told me I needed a new one. Computer Transformers simply traded out the old battery for a new one, updated my software and now my Mac Pro works just fine.
5 7 years ago (08-03-2018)

I don't normally choose a business that was not personally recommended to me, but the reviews on Computer Transformers were so good that I decided to try it. Brian was so honest and fair that I trusted him to work on my pc. He did such a good job that I brought in my older MacBook that needed some work. He is now my go-to computer person, and I would highly recommend him to anyone.
5 7 years ago (19-01-2018)

amazing experience I was quoted a ridiculous price at another place before coming here they gladly charged me a fair price and always ready to help.
5 7 years ago (19-04-2018)