Conn's HomePlus

I purchased a Mac Book Pro for my daughter on April 2'2018. After trying upload to you tube a few days later, She was unsuccessful in doing so due to the device. I contact my sales representative to advise her of the issues. From there I contact customer service and they advised me to contact tech support on which I did so. Tech support was unable to find the solution at the time. I spent 4 hours on the phone trying to trouble shoot with tech support and was still unsuccessful! The device shunt down on me and would not start back up during the trouble shooting process. By then I was very frustrated and wanted to return the device back to Conn's ! I called customer service to let them know that I was returning the device; however I was told to contact Apple to get confirmation stating the device had a manufacturer issue. Apple was willing to give the statement but when I called back with I spoke with another rep that was stating something contradicting to the previous rep. She stated that I could return the device and pay the restock fee or have Apple to exchange the device. I went to Conn's the following day to return the device and was told that I couldn't because the device was not in working condition. The customer service was very awful! No one seems to communicate with one another. The wait time to speak with a customer service rep was ridiculous! Customer service seem to not be trained on how to handle situation like this because they always placed you on hold to consult with someone else. the store is not knowledgeable on the return procedure and customer service need to be on the same accord! I would never purchase anything else from Conn's ! I will be contacting the BBB as soon as possible !
1 8 years ago (14-04-2018)

My salesperson was great. She did her best to minimize my wait time. She also respected my choice in appliance and wasn’t pushy which would have made me walk away.
5 8 years ago (28-05-2018)

Yvette was great sales professional. Knowledgeable of product but didn’t over talk it.I was very excited I could get it delivered on a Sunday. The product is outstanding. The prices was great too! And to be able to finance at 0interest well, I’m overjoyed.
5 9 years ago (17-02-2018)

Great low key experience. Jasmine was so helpful and got me just what I wanted without trying to upsell me. She was available to me to come back a different day when I had made up my mind and made everything easy.
5 8 years ago (02-05-2018)

I always have a great experience. I love the staff. Great products at great prices
5 8 years ago (09-05-2018)