Cox Authorized Retailer

Staff was ok, but very unknowledgeable about their products and services. Rented a mini cable box for the garage and was assured that the Contour channels would show up. The first box only showed certain channels. Thought it was bad. Exchanged it for a second box (even asked them if they could hook up the box to see if the channels were the same, and told me they had no way of doing so). Second box had the same channels. Finally, tech support told me that the mini boxes only receive certain channels and that I would have to upgrade.
2 9 years ago (09-03-2018)

So far so good: Just moved to this area where we will be using Cox internet. We did a lot of research in preparation to choosing this service, and it seems to be the best fit. There are a lot of complaints about prices going up and "hidden" fees, which are all valid gripes. But if you look hard enough, the information is out there. We are aware that prices go up after the first year, we are using our own compatible modem, and we installed all the equipment ourselves to avoid unnecessary charges, so hopefully there will be no surprises in regards to the bill. The customer service at this physical location was really great. They were friendly and extremely helpful. She even called right after we left to relay a bit of information she left out while we were in the store. I didn't give 5 stars because my husband said that the man he spoke to on the phone sounded as if he were annoyed that we called. After reading all the 1 star reviews, I have a feeling that dealing with customer service over the phone is going to be a pain in the behind.
4 9 years ago (15-08-2017)

Staff were nice but cable, WI-FI, and phone service are very pricey.
2 9 years ago (12-01-2018)

I absolutely HAAAAATE Cox. The worst customer service I've ever had. Called to cancel 6 weeks ago and next month I get a bill for $190 called to speak to a supervisor the first 4 people told me I had to pay it to cancel it even though I didn't have the service. So 5 min later with some threats of going to court, talked to a real supervisor and getting a check for $10 back in the mail. Oh and if you like technology and want to talk to them about 4k or anything new in the world they have no clue what they're talking about. Cox if you're going to hire people make sure you train them.
1 10 years ago (17-03-2017)

Terrible company This place literally Give me 3 malfunctioning contour Boxes and 2 days before I decided To cancel my cable and get a fire stick which works way better for me at least Cox provides decent Internet,, the only thing I'm happy with
1 9 years ago (14-11-2017)