Dedicated Medical Care

I signed up for hair removal treatments via the DMC Groupon offer in March 2017. The first one went fine. The technician at the facility on Pooks Hill Rd. in Bethesda was excellent. Then... A couple of days before my next appointment, DMC called me to say the technician had to be on leave for several weeks or months. I would be contacted when she returned. There was no alternative offered except a prorated refund. I elected to wait. After a few months, I had heard nothing. When I called Dr. Feldman's office, I was told the technician had been back for a few weeks. I asked why I was not contacted. "I don't know" was the response. "Would you like to set up another appointment?". I set up the first available, which was a couple of weeks away. The morning of the day of my appointment, I received a call saying that the technician would not be available that day. Could I reschedule? OK, I rescheduled. That second appointment, a week or so later, went fine. I set up my third appointment. That went fine. On the way out after my session, I was asked when I wanted to set up my next appointment. We set it up for a couple weeks hence and I went on my way, not realizing that I was setting up for an appointment that DMC would contend was not covered by my Groupon. A couple of weeks later, I received a reminder for my 4th appointment - for February 22 2018 - more than 11 months since my first appointment. When I showed up and signed in, I was told I would be required to "pay in advance". "Pay for what?", I asked. I thought I had signed up for more than three treatments. I was then told by the DMC office staff that I had signed up for only three. Dedicated Medical Care had not bothered to go over my purchase or the number of appointments with me after I had waited months for them to contact me for my next appointment. They never contacted me to set up the next appointment. I called on my own initiative. They sent me an appointment reminder. I showed up. They figuratively stuck out their hand, palm up. Disgusting. So, just now, I went on the Groupon site. I see that I actually paid for 6 (six) sessions... Groupon sent me the vouchers. I called Dr. Feldman. She first told me to come in for my remaining three sessions. I said I did not care to. I asked for a refund. She told me to take the vouchers into the office to get a refund! Wow. Again, the technician is first rate. Unfortunately, she is associated with an incompetent practice and administrative staff. One that has wasted my time. No apology has been offered. My advice? Stay away.
1 7 years ago (02-03-2018)

I worked here as a laser hair removal nurse for six months. When the laser button got stuck and wasn't acting properly, it took them weeks to fix it, and they didn't even try to reschedule their appointments. I called my friend, who I referred, and warned her not to come in until it was fixed. I used the laser on myself every 2 to 3 weeks and most of the hair has already grown back and I still have burn marks on my legs from when it wasn't working properly.
1 7 years ago (13-12-2017)