Deerpark / New York City NW KOA

This is an absolutely beautiful location! We reserved a tent site with water and electricity right next to the river, which didn't disappoint. However, the overall experience was a tad bit disappointing for us all - including the kids. This was our first camping trip of the season - it was Memorial Day weekend. The staff, mostly newly-hired teenagers were ill-informed, unable to answer basic questions, like the cost of bike rentals. They were very apologetic, and seemed to want to provide better service, but were not properly trained. Worse still, the waterslides were closed for the weekend, and no scheduled activities were planned - there wasn't even any tie dye! The website advertised a slew of activities - the primary reason we maintain our KOA membership. Perhaps we've just grown accustomed to engaging staff, who tend to remember our names and exude a contagious energy that we take home with us and last for days. A heads up that the grounds wouldn't be fully functional would have been nice - at the very least. Overall, the place seemed more like a glorified state park, without the perks we dish out the extra money for... the very reason we come back to KOA year after year.
2 7 years ago (31-05-2018)

My family stayed here for Memorial weekend and I was very disappointed with the bathroom cleanliness. Also, my kids were looking forward to all the activities that are usually scheduled for long weekends. However , there was nothing planned, not even the water slides were open. I'm not sure that I would go back.
1 7 years ago (01-06-2018)

For starters, I read the reviews which were extremely poor, but decided to give this so called “KOA” the benefit of the doubt and booked a few sites for my siblings & I to have a nice memorial day weekend get together.. and well.. Incident number one: The Bathrooms. They told me my sites were near their ‘newly renovated restrooms’, which for one, were non existent. And the closest bathrooms to our sites were on the other side of the property. The campground had these pop-up bathrooms on a trailer which I assumed would be accessible for us, so I go in there and there isn’t a shred of toilet paper in any of the stalls, they are disgusting, and someone left their crusty dirty towel in there. When I complained, they explained to me that there was a ‘huge festival with 2,000 people here we were really busy last weekend’ (Mind you this is the Thursday after that apparent big weekend) so your telling me the bathrooms haven’t been cleaned in a week. Nice. I spoke to staff and said they would get right on it. Well they didn’t, and just closed up the bathrooms so we would have to trek across the campground, which was equally as filthy, and had urine in the sink. Urine. The showers had freezing cold water and black mold. Incident 2: The staff. There had been no warning that there would be loud construction going on. Gigantic gravel trucks ripping by not stopping at the stop signs or having any regard for the few campers that were there. They were transporting stinky bathroom sewage mud and just dumped it off at the basket ball court so when you are trying to shoot some hoops you have to inhale the stench of sewage. They hire young teens to patrol the park who don’t know what is going on, also, may I add, at night you can’t find a single park ranger. Its like they are nocturnal. So when your neighboring campers build a small city with 10+ cars and loud horrendous music until 3 AM, no one will come and put it to an end. Someone on a golf cart zips by and almost creams my blind 5 year old niece. Doesn’t apologize, just simply says ‘What?!’ Like we had 3 heads each and zooms off. I go find someone to ask for the manager because now I am infuriated. I speak to a guy who says they will send the manager over to my site to speak to me about my concerns. He never did, and come to find out, HE was the manager! And said to me that they had another 2,000 people coming here and that the rain ruined everything last weekend so he couldn’t help me. Your telling me the rain pissed in the sink? The rain almost hit my niece? The rain used up all the toilet paper? Ok. Basically, the staff is extremely un-accommodating, careless, and suck at their jobs. Its pitiful. (Also there was no where close to 2,000 people here this weekend, and none of the blow up water slides were open to use like the facebook advertised). Since I expressed my concerns suddenly we were now a target and my niece and nephew were the only ones on the bounce pillow that got yelled at by the manager for not having socks on when there was barbaric, unsupervised, out of control BAREFOOT children throwing sand. I will not be coming back here, I couldn’t even get a refund, I’m going to let the world know about how terrible this campground is run and that this place should not call itself KOA because this place really gives the name a bad rep. Shame on you, I am absolutely mortified.
1 7 years ago (05-06-2018)

racist racist racist to the fullest.... even the police is racist .... NEVER AGAIN RACIST RACIST EVERYONE THERE IS RACIST RACIST THEY LET A GROWN ASS WHITE MAN HURT MY 17 YEAR OLD SON WHO IS DARK SKIN AND WHO ENDED UP WITH STAPES IN HIS HEAD!!! THE POLICE DID NOTHING!!!!! THIS WILL GO PUBLIC. CANT BELIEVE HOW RACIST TO THE POINT OUR WORD DIDN'T MEAN NOTHING..... RACIST RACIST RACIST RACIST RACIST
1 7 years ago (17-05-2018)

Poorly maintained and run. More than half the activities they advertised are not open. Staff doesn't know what they're doing. We'll never come back. Too bad, could be a nice place.
1 7 years ago (27-05-2018)