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I never leave reviews but felt I needed to save others from a possible unfortunate situation. My wife purchased an $8,000 Rolex from here as a gift for me. She did not know I had already purchase another watch. Figured, no issue since we could just return it. I was extremely surprised that as a “high end?” jewelry store they do not offer any returns/refunds. They give you 10 days to exchange your purchase and that is it. I can’t even believe there is a company with a policy like this in business today. Every other jewelry store I have ever shopped with (big or small) has a good refund policy. Some give as much as 6 months. Even ebay Rolex dealers give 30 or 60 days for a full refund. I would think a store would want to make sure you are happy with an $8,000 purchase but it seems not. Most companies with policies like this are because there is a scam of some sort going on. So beware if you want to purchase something there are plenty of other options with more customer focused policies. Extremely disappointed!!!!!!! Note: The watch was unworn, with all tags 100% as purchased.
1 9 years ago (24-05-2018)

Nice selection of watches, especially for Rolex itself. I've walked in a few times to check some things out and everyone I spoke with each occasion was friendly and helpful. The purchase process was simple and they got it sized just right.
5 9 years ago (19-05-2018)

Lady who was working was really polite and asked if we needed anything even though we weren't going to buy anything
5 9 years ago (04-06-2018)

Great customer service, selection and premium atmosphere! Frank is my guy, but everyone else that has helped me in his absence is great as well. Purchased multiple King Baby accessories for my wife, and every visit, I'm treated like I'm spending Rolex money. Hopefully soon, I actually will!
5 9 years ago (15-09-2017)

Down payment on item. Hard to get monies back. Finally had to use on store front overpriced items. Bad news.
1 9 years ago (02-05-2018)