Fern Creek Shoe Repair

I hah my $168 Madewell leather bag taken here because there was a slice mark on the back of the bag that I wanted simply stitched up. When we got the bag back it looked like a 3rd grader had gotten on a sewing machine and drew scribbles on the back of the bag with thread punched in all over the place. I told my mom to take the bag back and ask for a refund because the bag is now even more ruined. I could have done a better job than this. I understand this is a shoe repair shop but he’s repaired other leather goods for my family before and if he didn’t think he could do a professional or at the very least a good job, then say that. Don’t take something and utterly ruin it. My mom went back in and asked for the refund and the guy was rude about giving the money back. Terrible customer service. I will never have him touch one of my things again. I will never recommend this place to anyone.
1 8 years ago (13-05-2018)

Mr. Thomas replaced my heel caps in about 5 minutes, stopping his current project to fix my heels on the spot! I'm so happy to have found a great option for my shoe repair needs. I drove up from Elizabethtown and will return with more shoes. Thank you, Mr. Thomas!
5 9 years ago (15-08-2017)

Repairs are good as new
5 9 years ago (23-12-2017)

Good work and fast
5 9 years ago (04-10-2017)

Ive had my boot heels done here about 6-7 times. Never had any problems. He does an excellent job. About 2-3 day turn around time then I drop off my other pair. Very pleased deffinetly reccomend.
5 13 years ago (12-11-2013)