Fidelity Bank

Oh my god I cannot thank these people enough! Idk how to spell her name I think it’s Camilia? And the other management lady I can’t quite remember her name but I’ll update this the moment I contact them tomorrow but long story short... I was with my sons and I ran out of gas, there was no automated system to activate my new card I just got yesterday and so I had no clue that when I called today that the CS would be in a meeting and couldn’t activate my card until the next day... These two beautiful woman from inside out, helped me out AFTER HOURS and were able to assist me on their own clock! When everyone else said I had to wait until the next day! All my money is on my account wth do I do?! But I gotta tell you, I’ve never seen such amazing CS and I’m shaking just talking about it because I almost was stranded with my sons with no gas not even money to keep my sons hydrated for it nothing. They were miracle workers. They may think it’s a small deed... but to myself and my family, it not only saved my sons, but it saved my job. It was about to turn into a huge tornado... but these people had integrity and took over that phone call, we even got disconnected and I didn’t expect a call back and next think you know I get a call from Camilia with a solution!! I could go on and on, but with all the problems I’ve had with FFB just with like company policies and stuff, this Mesa branch ALWAAAAYSSSSSS has me thanking them to the maximum extent. Best customer service I’ve experienced in my life. They’re like family. This is a branch just Mesa that is nearly impossible to get frustrated with due to their high quality customer support Mesa branch ! I definitely wish and hope that FFB as a community comes up with an automated system that we can use in case of emergency’s like activating our card so I wouldn’t have to get frustrated at any of the representatives because It’s not them I’m frustrated with... I work 8-5 and so I never catch them open and need an alternative option.... but all in all, you can see in my previous reviews I have only wrote one review and it was horrible service with a law firm... so this is my very first positive review I’ve written in my life, let alone wrote at all. I am willing to take any time out of my day just to write this excessively long essay on how Camilia and her manager are the best people to have on the FFB team.... AMAZING

Great bank. They helped me out when I had bogus charges on my account. They all would great me by name every time I came in. I'd definitely recommend this place.

I just opened an account 5 days ago and I’m already closing my account u don’t get a temporary dept card and can’t access the atm bc its inside the bank I get off at 7 and I have no access to my money till Thursday this is bulls**t

Great personal service from a hometown Bank

Poor customer service and options for busines

Very friendly and helpful.

The fees are ridiculous.