Fidelity Communications

Internet speeds are like dial-up. Constantly dropping. They replaced equipment and still drops. It's like every 3-4 minutes for hours. I shut down and reboot everything. Doesn't help. Called on a Wednesday and they couldn't get any one out until a Saturday. I swear the tech just hung the card on the door and left. I was home ALL day. Said 11:45 -my parents were even here. ( they scheduled us 1-5) No one rang the doorbell, & if they knocked it wasn't like any normal human being because we never heard anyone. Note on card said they'd return. Never did. We had door wide open. They had the nerve to document they came back at 3. Bull!! One of their techs even wanted to try to charge us $80 in the past -when it's their service that's crappy! Update. They don't even deserve 1 star. I called today. Customer service said they'd check into it & call me back. She never did!! Hour & 20 min later I had to call. They can't even get anyone out again until tomorrow. I think we just need to cancel & quit wasting money on their service.
1 9 years ago (12-02-2018)

Fidelity is only receiving 2 stars because their customer service has always been friendly. I've had them for roughly 8 months and for the last 1-2 months I've had to call at least once a week for an area outage, sometimes up to 6 times in a week. If I had another option for internet, I would have already switched.. aside from that the speeds are good when the service is working.
2 8 years ago (23-04-2018)

Good customer service but I don't pay for customer service I pay for the most inconsistent internet service around. If they cared at all they would atleast credit your account or continue your promo deal but they won't. In my first 2 months of service it dropped over 4,000 times and that number came from their technical support.
1 8 years ago (29-05-2018)

Internet out for the third day in a row. Really need more options for TV and internet. Would not recommend.
1 8 years ago (24-05-2018)

Not only they provide a very good Internet connection quality with a fair price, but also, the customer service is great, respectful, friendly, and professional
4 8 years ago (22-05-2018)