Fink's Jewelers

Friendly staff. Helpful. Pricey.
4 7 years ago (14-05-2018)

My husband got my engagement ring from Fink’s. Odessa helped him find the setting he wanted, and a beautiful diamond to go with it. She went above and beyond to even help him get the setting coustom made, so it would fit within his budget. We decided to use Fink’s for our wedding bands as well. The experience was so easy. We were able to try on anything we wanted, we always had an employee (usually Odessa) working with us one-to-one, and we never felt pressured to make a decision. The staff at Fink’s are so welcoming and easy going. If you’re on the hunt for an engagement ring/ wedding bands, I wouldn’t recommend anywhere other than Fink’s!
5 7 years ago (22-10-2017)

My fiancé designed my ring through Ritani. The ring is absolutely perfect, and Ritani has been amazing! However, Ritani’s distributor in the Raleigh- Durham area is, Fink’s Jeweler. Since the day he picked up my ring, we both have been treated horribly by the staff and the manager. The first time I met the staff at Fink’s was after he proposed and I needed my ring resized. They were extremely short, had a condescending tone and were rude. We asked if they were able to size the ring in house, because being newly engaged I didn't want to be without it for an extended period of time. They insisted that it had to be sent back to Ritani for a myriad of reasons. So, Ritani took care of it. I went back in today because, sadly my ring needs to be resized again (not anyone’s fault except my big knuckles) and I was going to have Fink’s send it to Ritani for me. I went in and tried to start a conversation with the salesman, saying “good morning!” and asking how his day is. He was cold, and couldn’t even exchange pleasantries with me. He just asked “what he could do for me”, mind you, there was one other person in the store, and 3 other sales people. I told him what my problem was and he started telling me that they could do the sizing and sizing beads with their jeweler in town. Confused because of our last encounter, I said “are you sure? The last time I was here the man I spoke to was adamant about having to send it back to Ritani.” He looked at me and said “What do you mean by adamant?” I told him about our last conversation and he went and got the manager (who was the man I spoke to last time). He opened the box my ring was in and said “Oh I remember THIS ring” and then continued to say they could do the sizing and sizing beads in town; and they told me Ritani doesn't do sizing beads. I told them I was okay with doing it in town but I didn't want it to affect my warranty. They told me I could call Ritani and ask them how to handle it. I left and called Ritani. The woman I spoke to was great, informed me that they do indeed do sizing beads and would email me a FedEx label to overnight it to them. After that I went back to Fink’s just to let them know what’s going on. I walked in and the salesman I spoke with before was standing there and I said “I spoke to someone at Ritani, they’re going to resize it and they actually do sizing beads!” He crossed his arms and said “To use your word they use to be insistent about not doing sizing beads.” I couldn't believe a salesman at a high end jeweler spoke to me in a tone and a way that a child speaks to his or her parent! I was blown away! At that point I told him I would be mailing the ring myself and thanked him for his help, even though they didn’t really help me at all. My fiancé and I haven’t complained or wrote a review until now because we thought “hey, maybe they’re having a bad day”! He an I have have both worked in food, sales, etc… so we get it. But it has literally been EVERY time either one of us is in there. I left today feeling bad about myself because they treated me like a lower class human. A long time ago my fiancé asked for my ring size and I went to Kay Jewelers due to convince. I was treated 100x better there than I ever have been at Fink’s. I truly cannot believe how they speak to their customers. I understand that being a Ritani distributer you don't get the sale. But, if you’re nice to the customers, and treat them right, they’re going to come back. Well, we won’t be back, and we won’t ever be recommending them to anyone.
1 7 years ago (03-02-2018)

I will definitely be shopping at Fink's again. Walking into Fink's felt like I was right at home. Such a friendly place and never felt rushed. Chae spent so much time giving suggestions and offering options without putting any pressure on the purchasing process. She made sure even my own pieces of jewelry were clean and shiny before I left the store which I greatly appreciated. What a wonderful shopping experience!!!!
5 7 years ago (08-08-2017)

Customer service at this location is lacking. My wife has gone in twice and was practically ignored while older gentlemen walked in and were immediately greated. Also, a huge disappointment is their warranty. From what their sales rep explained they have the worst warranty than all the other Jewelers we have been to. (Jared, Kay, Zales, Diamonds Direct) I would not recommend this store. Addition: Per the response from ownership I sent an email to the GM. Sadly I have received no reply in over 2 weeks. I run a national Telecom project covering 6 multi state projects for multiple different customers so I understand being busy. In this instance however, I must assume my email was ignored and this only solidifies my assumption of poor customer service and management at this facility.
1 7 years ago (05-01-2018)