Fjällräven Epic NYC

Fantastic customer service. I spent an hour in there trying to fit stuff from my old bag into their ones to see which held my stuff the best. They kept asking if I needed help, and answered all the questions I have. Also the brand has some really nice perks on some items like lifetime warranty, free waxing to maintain water resistance, and more. The store also looks great.
5 7 years ago (15-05-2018)

I had such high hopes for the rucksack no.21 medium backpack (given cost & other reviews), but it has disappointed me beyond compare. While it is pretty, it is not designed well in my opinion. The side compartments can barely hold a standard 12oz. can. This is while the pack is both empty and full. When one of the side compartments is full the other is useless at it will barely expand to hold anything. It states that it holds up to 15" laptop but it is soo tight (too tight) then the bag can barely fit anything else. I took the tags off my bag, gave it a spin around the city, and decided it was not the bag for me. Was not allowed to return it even though it cost $175. I should have done more research and purchased from any other source for half the price. That is what stings me the most, the price at other retailers for the same bag is substantially less, but the company will not acknowledge it. I regret buying this bag everyday I where it. Such a rip off.
1 7 years ago (08-05-2018)

the people who work here are all very friendly and helpful and they helped me to find the perfect packs for myself and for my dad it was great I highly recommend this flagship location. I’ll definitely be back when I need a new pack or a jacket since they have a lot of great jackets with big pockets and quality stitching.
5 7 years ago (31-03-2018)

Great shop for anything most outdoor goods. Company has a very good sustainability practice and a great price point for excellent quality.
5 7 years ago (22-03-2018)

We have had a great experience at both the Fjallraven NYC stores - Soho and Nolita. Not only because we like the clothing, but the staff there have always been friendly, happy, engaged, attentive and very enthusiastic about the products and sharing them with you (if you want to know about them). The staff have never been pushy and give you space and time to shop. Always happy when we leave the store, whether we have bought anything or not.
5 8 years ago (22-01-2018)