Franklin County Medical Center

As a patient with brain cancer and multiple types of epilepsy I have been in their ER 3 times within the last 7 months and I am rather dissatisfied. One of my complaints is that I did not receive written discharge instructions for ANY of my visits despite my cognitive deficits and poor health. I, and everyone I know, have always received discharge instructions in writing (typed on paper) from other hospitals/ERs regardless of why the patient had visited the hospital/ER. Logan Regional, Oneida County, Portneuf Medical Center, and many others will provide the written discharge instructions and do so even without any request, that is simply standard in medical care. I spoke about this matter with regular staff behind the front desk after my first visit, and my second visit and yes... also after my third visit. These ladies were initially hesistant, especially since the matter isn't part of their positions, but they eventually appeared to agree that there should indeed be a policy in which all hospital patients will always receive discharge instructions on paper. During my discussion with these two nice ladies, a third lady came out but she was rather rude. She began to speak over me and argue that discharge instructions are not mandatory as there was no policy within their facility and she refused to provide me with ANY information for any other staff member who would have a higher position than her. FCMC, if you read this and don't believe me... just watch your surveillance from this afternoon (around 4:00pm on 3/21). This was ridiculous, especially since I was being very kind and mentioned I just wanted to see future patient visits be handled more properly. Another issue is that I have had to wait a couple weeks after each visit in order to receive reports on what the reason for visit/diagnosis took place, what treatment took place, which doctor/nurse provided the treatment, etc... Grrrr..... moving on..... Both the doctor and the nurse I saw on my last ER visit, just a couple days ago, were rather unpleasant and I of course don't know their names due to the condition of my health during my visit and the fact that I did not receive written discharge instructions. Furthermore, I still must wait another week or two, before they finish their reports allowing me to obtain additional information. There's a few more things I could complain about but on a positive note... as far as I can remember, every other staff member I have interacted with at least seemed to be friendly. Unfortunately, my emergency health situations can prevent me from being able to choose to travel further distances in order to obtain better emergency healthcare. In my opinion: if your health condition will allow you to travel elsewhere...... DO SO!!! I hope you could at least travel to Logan, UT or even Malad City, ID as I believe they both provide much better services..... I am no pro but I have visited both of those many many times. Good Luck!!!
2 7 years ago (22-03-2018)

This should be called Franklin County Medical center & resort. I've worked in hospitals for 28 years, & I can tell you this is one of the best. Very clean. Quick responses to request. Efficient & friendly. Wonderful food. Even though it was a somewhat painful procedure, I thoroughly enjoy my 2 day stay.
1 8 years ago (21-06-2017)

I took my daughter in with the broken arm. When all said and done she still had a crooked arm and a big Bill to boot.
1 7 years ago (22-10-2017)

I love the caring environment and staff
5 7 years ago (24-04-2018)

My daughter passed away, and even though I've contacted numerous times regarding the "bill" to get automatic payments set up, they have not done so, and now are suing me. I have left them my account number and routing number, and instead of notifying me of any issues, if they even had any, they told me to deal with the law firm. Had this been any other situation, it would be different. This is over the death of my daughter, and I feel this is the most heartless and cruel thing to do to a family by a hospital.
1 8 years ago (12-04-2017)