GEICO Insurance Agent

Special thanks to CLIFF. For the last couple of years CLIFF has been promoting the local Geico agency at the car dealership where I work. I truly appreciate his warm smile and upbeat attitude. Cliff knows how to personalize his visits and I am always happy to refer clients to GEICO via CLIFF. I know when I need insurance for my clients quickly and professionally , that I can count on CLIFF and his team over at the local GEICO office. I always say "be good, or be good at it." Cliff is both!!!
5 7 years ago (27-11-2017)

Best customer service!! Thank you Joyce, you are the best!
5 7 years ago (30-03-2018)

I had Geico auto insurance, while my vehicle was parked it was hit. I called to make a claim and even went to their drive in center in Camarillo for an estimate. Just because I did not leave my vehicle at the facility for repairs they made an investigation and the investigator Kathy denied my claim... I don't understand how a claim went from being approved to then suddenly denied when I refused to use their DRP??? I always tell people to RUN from GEICO. Sales reps for the insurance were very professional and nice; however, when it comes to claims they're very unprofessional... Their commercials say that 15 minutes can save you a lot of money, well that is definitely false and will cost you a lot more.
1 7 years ago (30-12-2017)

I'm writing this review so people may learn from my awful experience with GEICO. I have been a loyal GEICO customer for years, but after my recent auto accident I have painfully realized that not all auto insurance is the same. If you are with GEICO because they are slightly cheaper, you should be aware of their terrible accident coverage policies. After my vehicle was deemed totaled, my settlement was 20% less than the market value. Here is why: Per policy, GEICO will NOT pay for any body shop storage charges from, "the date of accident to the date your vehicle has been determined a total loss". In many cases storage maybe weeks and GEICO will subtract the storage fees from your settlement!! Also, per policy, if your vehicle is deemed to be a total loss, GEICO will not compensate you for a car warranty when calculating your vehicle valuation. However, if your vehicle is repairable, GEICO will try to use recycled (used) parts as much as possible. In my case, they approved parts that were rusted for the steering components of my vehicle!! If you chose GEICO to save some money, and are involved in an accident (minor or major), I would highly recommend you to hire a lawyer on contingency basis to protect yourself against GEICO's extremely strict and low payout polices. DO NOT let this happen to you: Last month, when I was involved in a major accident, I called GEICO to notify them of the accident. They informed me that I can take it to any body shop (because they have to by law) and that they would cover all the costs. However, as I later learned, if you take it to a body shop of your choice, you are on your own. GEICO took nearly 4 weeks to determine my car was totaled. After that determination, they denied coverage for the most of storage fees and subtracted $3000 from my settlement!! I was in contact with GEICO every 2-3 days doing my duty to expedite the repair. However, never during the process, did the GEICO adjuster explain to me that they had a policy cap for storage charges. Instead, they let the storage charges continue in the thousands of dollars without ever telling me or the body shop they would only pay for 1 week of storage. Moreover, they tried to repair my vehicle with used rusted steering component parts ( I have pictures to prove it!). I highly encourage you to seek free legal counsel if you are involved in an accident. If you do select your own body shop (per your legal right), then get a lawyer on contingency basis (you don't pay anything), to protect yourself against the deceitful practices of GEICO. Because the timing of the repair process is in GEICO's hands, you cannot control the storage fees and they will hold your fully liable for most of these costs and subtract it from your settlement. Based on my conversations with several body shops, the application of their policies are not standardized and are on a "case-by-case" basis per the discretion of the claim manager. Consumers may also file a complaint with the Department of Insurance.
1 7 years ago (03-12-2017)

Always friendly and willing to help
5 7 years ago (18-05-2018)