Gerber RV Truck & Bus

Very good communication. Kept me updated with the progress of my vehicle and didn't approve any work being done without running it past me first. Very happy with the work done and the price paid. Would bring my RV here again in the future if in the area. Quality work
5 8 years ago (09-05-2018)

Gerber Review ——————— On November 29, 2017, I brought my trailer to Gerber for repairs as part of an insurance claim, after a motor vehicle accident. I was told it would take 4 days to complete. I specifically mentioned that we have a weekend business needed any repairs done for a Friday. I also requested that they ordered the parts ahead of time so the work could be completed on time. They said to drop it off Monday 1/8/18 it would be done Friday 1/12/18. On Thursday, the 11th they called to say they were waiting on a part and it wouldn’t be ready until Monday the 15th. I was livid. They claimed it was a special tape that was needed, when in actuality they measured wrong and ordered the wrong part. In short, they tried to make the wrong part fit, which looked like hell. And I did miss that weekend of business because they wouldn’t release the trailer until the insurance paid them. -That’s no way to build customer relationship- When I went to pick it up the following week, they had my trailer parked up close to a bus hoping I wouldn’t notice the shottie work. The panel they replaced looked worse than the one that was damaged from the accident. I told them it needed to be fixed properly. They told me to bring it back Monday 1/22/18 and they would fix it. Then they called and said Monday the 29th instead. Then they said no, bring it February 5th. Finally on Tuesday February 6 they replaced the panel and I picked up the trailer but the custom wrap still was not installed and I noticed 2 other problems with their craftsmanship. A safety light was reinstalled in a different location and half of it was behind a rain gutter (when I removed it to relocate it, there was no silicone. Thanks Gerber!) The other issue is with a section of trim that was originally one long piece. It appears they had some scraps lying around and pieced them together to save some money. Now, while all this is happening, I’m using my trailer for work without the custom wrap. My business is all about appearance, presentation and atmosphere. So for for nearly two months my trailer is unwrapped and incomplete when they said it would take 4 days to finish. The trailer was finally completed on Friday February 16, 2018, more than a month later than they said it would be completed. If I could give ‘zero stars’, that’s what they get from me. I went to Gerber with hopes of being a long term customer, mostly because of their location. Now, I’ll drive as far as I have to. Gerber is not worth the convenience... PS- 3/23/2018 I finally got around to installing the marker lights (note: they took off and never put back on) and noticed more garbage work of theirs. The bottom of the replacement panel was never screwed to the trailer frame but they put ‘decorative screws’ to make it look finished.
1 8 years ago (24-03-2018)

Very friendly. Knowledgeable. Good techs.
5 9 years ago (10-02-2018)

Very friendly people and excellent repair job
4 9 years ago (28-01-2018)

Nice people very personal and professional
5 9 years ago (24-01-2018)