Great Lakes Re-Upholstery Inc.

Great Lakes just completed redoing 6 chairs that were given to me and are no less than 50 years old. I needed the seat padding replaced on all 6 of the chairs. When I called Great Lakes they were very professional and came out to my house almost immediately to give me a quote. Because it was around Christmas he let me know that he could not get to the chairs until the New Year, which of course was fine with me. Bob then reached out to me, picked up the chairs and had them completed in less than a week and they are gorgeous. I plan on recommending Great Lakes to my entire network that needs reupholstery work!
5 7 years ago (11-01-2018)

Would never recommend this place. Terrible customer service, owner Bob never keeps his word or returns phone calls. Waited 15 weeks instead of 6 weeks for my dining room set to be refinished with excuse after excuse why it was taking so long. Come to find out they stained it the wrong color not the color I had picked. So instead of being honest and telling me the mistake they avoided my calls and when Bob did talk to me had different excuses why it was taking so long to get my set back. When they finally delivered my set that’s when they admitted they had stained it the wrong color and had to restrip it again, and thats why I took so long. The set did turn out beautiful and I was just grateful to finally get my set back. Seven months later I noticed the original glue had dissolved where the chairs are glued on the back rest and the top veneer of the table was lifting. This dining room set was made in the early 1900’s, a beautiful antique set. I called Bob back to see if he could look at what was going on and if he could fix it. Promise after promise of I’ll be over next week to look at it. Week after week has gone by and I have left messages and no return call. Will now use another company to fix it. So buyer beware of this company, they have zero customer service and they lie. Don’t use them.
1 7 years ago (25-04-2018)

I've known the family owned company for years. They are the most trustworthy people around. They've re-done multiple things. Tho sometimes dates are not met, their product is guaranteed and always comes without a flaw. I had my couch cushions done five years a ago. My dogs wore holes into them. Not their fault but they re did them for free. Now that is quality dependable service. Every person I've turned on to them has always gone back for more with zero complaints. For the people giving them a bad review, I'm sure they nickel and dimed the company to the point the owner does not care if their business is liked. He takes care of those people that are loyal and respectable. If you owe them money, pay your bill and you may get the outcome you expect.
5 8 years ago (14-09-2017)

Just got my 2 antique chairs back from Great Lakes Re- Upholstery. They are absolutely gorgeous! My father was an upholsterer for over fifty years and I was afraid to have anyone else work on my furniture. Bob knows what he is doing and definitely had the skill and expertise to work on my very special antique chairs. I would strongly recommend him. There are very few people out who are true upholsterers. Many people "recover" furniture, but very few are the true craftsmen like my dad was and like Bob is! Thank you Bob!
5 8 years ago (13-03-2017)

My chair was picked up 3/23/17 it was promised in three weeks. They brought it in seven weeks. It was not at all right, they agreed took it back and said they would return it in two days. I have called numerous times. No one returns my calls. It is 6/7/17 and I still do not have my chair. Will probably have to file small claims. And yes, very rude.
1 8 years ago (07-06-2017)