Hertz

Seat belt mechanism froze not extending or retracting. They would not replace the car until the next day, possibly. Regardless they would charge me for the repair. Stated anything that happens to the car is my responsibility. Including a failed seat belt mechanism. The clerk spoke to the owner who would not talk to me, but said that customers pay for all repairs according to Hertz rules. Wow ! I'm a gold member for more than 25 years. This is the worst I've experienced.
1 9 years ago (12-08-2017)

Best car rental experience I ever had. I usually go with enterprise, but when I showed up to the airport they didn't have a car for me, even though I had a reservation. Hertz saved our trip and gave us a free upgrade! I'll be using Hertz every chance I get now, thanks to the great experience I had with them in Casper WY.
5 10 years ago (19-09-2016)

I'd rather use a taxi. Brad the manager is a worthless liar
1 9 years ago (24-07-2017)

Rented one way. Counter agent said full sized car was unlimited mileage, mysteriously found an SUV at the same price but added .30/mile DIDN'T POINT IT OUT. No initials lied. Ching Ching commission for counter agent. And I got charged an additional $200. The car was filthy and she was in a big hurry to get me out of there. BEWARE OF THIS LOCATION AND ALL COUNTER AGENTS.
1 10 years ago (23-05-2016)

This hertz will lie about your rate and offer no assistance when you complain. liars and cheats, city manager is worthless. go anywhere else.................really !
1 10 years ago (25-04-2016)