Human Services Department

I’ve had a very unpleasant experience with Becky Ramey at your office. My mother, 96 years old, is in a nursing home. She went into the nursing home in June of 2016. She was approved for Medicaid in September of 2016. Each year we have had yearly reviews. The two representatives we’ve dealt with the last 2 years have been very helpful and professional and helped us get all the information they required for the reviews. This year our review was handled by Becky Ramey from your office and was dated April 4. We had until April 14 until the case was closed. There was a problem with a parcel of land that was added to my mother’s real estate tax in August of 2016. We built a home beside my mother in 1977. She deeded us 1.25 acres to build it on. There was a parcel of land of 1.3 acres on the side of us that was not put back into my mother’s land parcel and we didn’t know it. In August of 2016, my son, who is a forester and knows how to read land parcels, looked at our property tax measurement and then looked at my mother’s measurement and said it wasn’t right. We went to the tax office the next day and found that they didn’t put the land back into my mother’s land after the split. They said there was no penalty because it was their fault and they would make a new parcel and we could start paying taxes on it in 2017. Then it came up this year’s review as being valued at $5200. Of course, that put her over the $2000 asset limit. Ms. Ramey said we needed to get a real estate opinion or an appraisal because I told her that it was just a field that we had to mow beside us. She gave us an extension until April 29. We got a reputable realtor to give an opinion of the value of the land and sent the opinion to her. It said the land was worth $1200 because it was landlocked, flooded, no trees, and wedge-shaped and could only be sold to an adjoining landowner. We received notice from Ms. Ramey today that our Medicaid case will be closed in 10 days because my mother was over the resource limit because of the value of the parcel of land ($1200) plus checking account ($600). That doesn’t seem to me to be over $2000. I’ve tried to call her about this. She has been very hard to deal with and doesn’t seem to really care that my and my mother’s lives have been disrupted and that I’ve been jumping through hoops for a month trying to get all this information for her. I think that your office should have representatives that are more responsive to the needs of the poor and elderly. It seems she tries to hinder instead of helping the elderly patrons. If I hadn’t had positive experiences with the 2 other DHS reviewers, I would think that all DHS workers were like that.
1 7 years ago (03-05-2018)

I hate having to call this office. I get hung up on in mid sentence at least once every time I have to contact them. I’m rarely able to get someone competent enough to answer my questions in the first place. It’s like they read from a script that isn’t even relevant to what I’m asking.
1 7 years ago (05-02-2018)

The current DCFS workers work very hard, put in multiple hours, and go out of their way at times to work with families. Their primary goal is family reunification. Parents are typically given a case plan to work and have 1 year to do so from the time their child is removed, sometimes things happen and that goal must change. However, most individuals do not understand how DHS works and also forget that the judge has a major role to play in child placement along with the required home studies. White county is a very active county and the workers have always tried to do their best for the children.
5 8 years ago (06-03-2017)