IKASA Furniture & Mattress

Just recently moved to a new place and bought everything from ikasa, they delivered everything on time and the delivery men were awesome, I had a great experience at the store and Ashley was very helpful and helped me every step of the way. I really recommend it, please ask for Ashley when you go, she is the best at it. I will definitely return to do business here. Thank you guys!
5 7 years ago (23-04-2018)

I ordered a dining room set and brought the 5 year warranty. A year later one of the chairs broke so I called the store. They said I would receive a phone call back. I waited a week and heard nothing back. I called again and they told me to call the company who handles the warranty. I called and was told my dining room set was discontinued and I was out of luck! What kind of warranty is that! No one told me when I purchased the set the warranty wouldn't cover the item if it was discontinued. Once they get you to purchase something from them good luck getting them on the phone after that!
1 7 years ago (15-04-2018)

I purchased a bedroom set, carpet and mirror from IKASA and was told delivery would be expected the following Saturday, it was Tuesday. At 12:30 I called the store and was told they are running late. Then I get a call around one to expect the delivery by 4pm. Which was during a house warming they show up and take everything out of the boxes and then tell me that they brought the wrong size parts for the middle of my bed. They said someone would call me for redelivery. A week later, never got a call and I called the store for 2 days asking for a manager. Never got one and no one asked my name except one person that finally says that they will deliver on the Saturday the 13th between 12-4 waited and no one shows. Called back and the woman now says that they forgot the order and they will deliver on Tuesday the 16th. If this is not resolved and they do not properly assemble my bed I want to return this furniture.
1 7 years ago (15-01-2018)

Purchase a sectional back on 2014. We got the 5 year warranty. About 3 weeks ago I called the company in regards to some wear and tear. I was advised to please email and submitt pictures. I did as I was told within minutes of the phone call. Waited a couple of days and sent another email requesting status of my original email. No response. Decided to call and check in once again. I was told that I would get a credit % based on how long I had the couches. Not once was I told during the original point of sale about this disclosure. But okay I decided to wait and hear what the company had to offer. I was told I would get a call back the next day. No call the next day. I once again called. This time I was told that the person in charge was out sick but as soon as he comes in tomorrow I will get a call. Once again NO CALL! So I once again called. This time I was told the system were down..(really). This is when I reach my point. Till this point I have been nice and understanding. Decided to go personally to the store and demand to speak to a manager. Still haven't spoken to the manager. The lady at the desk printed my paper work and FINALLY gave it to the manager and was told for the 4th time someone would call me. Nope!! I called again. Now they need me to email them manufacturer number. Which I did!! I have never dealt with a more horrible customer service. I have reported then to the BBB dept. All I ever wanted was a response when I was told I would get one. Not the run around. I wouldn't recommend this place to no-one.
1 8 years ago (08-11-2017)

Pam is so rude and she the Store manager I will never in my life get anything from here
1 7 years ago (10-03-2018)