Imprint Pilates

I had my first private intro class at Imprint Pilates yesterday and absolutely loved it. I was very impressed with my instructor who was extremely knowledgeable and motivating. The studio atmosphere is positive and inviting - there was not a single moment I felt uncomfortable or out of place. Customer service was outstanding from each staff member that I interacted with from the start-up process right through to the end. This was my first try at Pilates and I left the studio eager to return. I literally smiled the entire streetcar ride home (you know how rare that is if you’ve ever taken the TTC during rush hour!). I would highly recommend Imprint Pilates for overall body health as well as pain management. Thank you, Imprint! I’ll be back often ;)
5 9 years ago (28-04-2017)

My wife & I have been receiving TCM acupuncture treatments since 2011, and we've found Kriss' treatments extremely beneficial. Treating our aches and pains, along with consultations on sleep, conception, and childcare, we have found Kriss to be an exceptional resource and treatment specialist. Kriss is very caring, thoughtful, knowledgeable, and helpful, and we would recommend her to anyone.
5 9 years ago (04-09-2017)

Happily discovered this pilates studio when I moved to Toronto a few years ago! Due to a near fatal car accident a few weeks after I had just given birth, I am plagued with constant back, pelvic and neck pains. I take pilates - both private sessions and group classes - to alleviate these pains. Imprint is a warm, inviting and very clean studio; their instructors are very experienced, fun and super knowledgable and their rates are VERY reasonable! My private sessions with Khuyen are challenging and she really takes the time to listen to how my body is feeling. She's young yet she is very well versed with body anatomy and its workings. She is able to articulately communicate the what and why of different exercises and the effects on certain muscles, joints, bones, etc. I highly recommend Imprint Pilates whether you are seeking rehabilitative work or looking for overall fitness!
5 9 years ago (11-08-2017)

I've had 10, one on one classes, whilst i've been working in Toronto. I can't recommend Imprint enough. I've learnt so much from my teacher Khuyen and am really going to miss the studio when I go back to the UK. Wish I could take her with me! It's great value for money, in a lovely atmosphere. Thank you.
5 9 years ago (23-06-2017)

Horrible! Customer service from hell! Anita Ivic (owner) shouted neurotically and lied once confronted about her suspicious practice of obtaining credit card info over email. Needless to say she lost 2 potential clients and approx. $2,000/year of revenue: After inquiring about pilates via email, Anita demanded credit card information via EMAIL: "To confirm your appointment, we require your full name(s), email(s) and phone number(s) and either a Visa or MasterCard on file with expiry date and CVV. ". We replied this is not a good idea and that we can pay in person, she called back and went on a rant how customers cancel all the time and how her time wasn't worth it unless payment is made upfront. She LIED that the email was only mean to indicate "willingness to pay", and that she called over the phone to take the credit card information (nowhere in the email was mentioned she would call, she only called once we said "no" to emailing the CC info). She also claimed she is PCI-DSS complaint (payment cards industry security standard), and section 4.2 of the standard explicitly prohibits the use of regular email for delivering CC info. After finishing her rant, she hung up and 5 minutes later came another email with instructions, completely ignoring the whole debacle, pretending it's business as usual. Anita, you may have (or may have not) been in business for 9 years, but there are 3 lessons to learn: 1) Don't lie, especially when you yourself provide evidence against your lies, 2) Be polite and let your customers speak, and 3) You need to put effort to get paid, there are way too many pilates classes around for you to demand payment in advance.
1 10 years ago (28-01-2017)