Jacksons Car Wash

Things I like: They’re relatively conveniently located. Things I can live with: The cramped waiting area for the cars. The numerous upsell attempts. The fact that it’s really busy on the weekends. Things I don’t like: The inconsistent quality. The focus on increased sales and number of vehicles rather than on customer satisfaction. After washing my wife’s car on Saturday, I came in on Sunday to wash mine . I got the “basic” which is an interior and exterior wash. I typically don’t like to inspect the finished car with the employee waiting on me to point out flaws as if they’re my subordinate. I just tip them, thank them, hop in my car and leave. I’m writing this on Monday (the day after the wash) because the sunlight this morning revealed a whole lot of missed spots. Other than one swipe on top, the dash was completely untouched. There’s dust on top of the dash, on the radio, on the steering wheel and turn signal levers, and the center console is still a mess. I took a quick look in the back and noticed that it wasn’t vacuumed on the passenger side. I went out of my way to go back and show them what was missed and I was dumbfounded at the response from the employee. I pointed out how much of the interior had been missed and one of the first things he says was something along the lines of “Have you ever thought about taking care of those seats? We can clean them up really nice.” No apologizing for wasting my time. Nothing about rectifying the mistake quickly. Once I turned down the offer on the seats he instructed me to continue wait in line. I was already missing work so I backed out and left. There’s no way that I’d wait in line again, much less buy more services from a place that didn’t see the value in doing it right the first time. Never mind, fixing their mistake with some sense of urgency. At this location I’ve had good experiences, mediocre experiences, and bad experiences. If you choose to come here you’ll be taking your chances.
1 7 years ago (30-04-2018)

Hello, I came in on a busy Saturday morning to get a simple car wash for my filthy Corvette. The lines were longer than expected and I knew I would wait but that was ok as I had some spare time. The guy who was driving my car was extremely careful and checked to make sure my front bumper cleared before proceeding in the tunnel which was great! As I waited out front a guy came up to me I believe he was the manager (Dave/David) and asked how everything was going. I replied and let him know everything was great and I appreciated his guys taking great care of my vehicle. By the time we were done with our conversation my car was done and was spotless. I will keep coming back to this location even though it’s a bit out of my way. Great customer service!!!
5 6 years ago (23-05-2018)

I decided to give this place a try. Big mistake! As you can see on my receipt I ordered the works which includes vacuum, interior and window cleaning. Left the place with a bad taste in my mouth. Windows were not fully cleaned, the interior was definitely not even looked at, but the vacuum was the worst. I understand I didn’t pay for stains, but goodness all my car needed was a vacuum. I am better off going to Clean Freaks. I did speak to some gentlemen about it and Gus said he would take care of it. Thing is I waited an hour, and I didn’t have time to stay to get it fix. He offered a free car wash next time which was very kind of him. It is not about getting a FREE car wash. It is about customer service and doing the job correctly the first time. No thank you, I will not be returning for a FREE car wash nor any service.
1 7 years ago (07-04-2018)

I personally love it there. The service writers are decent but the services are awesome. I was in and out in 20 minutes and my car looked brand new. I definitely recommend going there for a wash and oil change. They are the best
5 6 years ago (23-05-2018)

Awful! Went to the camelback location twice today. Albeit the first time the cars were wrapped around and I knew I would wait for over an hour so I decided to come back later this afternoon. I arrived and was greeted by the guy who tries to sell you the oil change .. no thank you just a wash I said. He said the guys in the red shirts can help you.. great I said. Now I should interject here that there are absolutely no one in front of, to the side of me or in back of me... and I wait... and wait... and wait (10 min I know because I checked the clock) Finally a vacuum cleaner dude came out and wanted to start. I explained I hadn’t been helped yet and he just looked confused (probably as much as me)! I told him never mind and went to the market. This location service has gotten so bad in recent months. I’ll be calling the store manager as well.
1 7 years ago (25-03-2018)