Kay Jewelers

In case Kay Jewelers wanted to know why the 1 star. My wife bought a ring here for me, the gold coating came off in a matter of months, we took it back and she had bought some sort of coverage for it. They can't fix the ring I have so they'd have to replace it. We said that would be fine, but then they would NEED to keep my old ring before the new one ever got in. Why? It doesn't make sense that I can't just come back in and exchange rings at the time the new one comes in. But all of that and this review wouldn't be so harsh. It was while we were waiting a guy was at the cash register doing whatever he was doing, and we would have to wait for him to be done. 15 minutes. Nope, can't stop. I thought maybe he was counting the money in the drawer, but it wasn't close to opening or closing time. He was rude in his mannerism and dismissive of our time. No apologies were even attempted as we walked away. I feel he just didn't want to bother ordering a new ring and thought making us wait would discourage us. Which, I suppose he got his way. Congrats. Jensen Jewelers is right across the way, taking 10 seconds to go there instead will save you time and headache. They do their repairs and cleaning in shop.
1 8 years ago (26-04-2018)

I dropped my watch off to be repaired November 2nd. It is now January 23rd with no information. I called and the lady told me to call who ever was repairing it. She had no idea what's going on with my watch. Almost three months have gone by and my very expensive watch is nowhere to be found after leaving it in the hands of Kay Jewlers. Nice. Thanks for nothing.
1 9 years ago (23-01-2018)

Kay Jewelers at the Grand Teton Mall is a great place for sparkling jewels! Need an engagement ring? They go it! Bling bling!
5 9 years ago (02-10-2017)

Sent my ring in for repairs and they won't fixed a flaw diamond cause it "is within the clarity range"...... They really don't care once you have bought the ring, the store people are decent but don't concern themselves once you make your purchase and the refund time is over, but their cooperate people don't give 2 cents about your satisfaction. I personally would go with a company instead that prides itself on quality and doesn't put in KNOCK OFF diamonds into your wife's ring.... talk about shady dealings, try another jewelers, Kay's will not give what was promised. Their manager Jerry will care until the sale is done and you can't return the ring.
1 11 years ago (15-03-2016)

Horrible experience at this Kay jewelers. We bought a new engagement ring and the diamond had a large inclusion which we did not see before. We were only a week out from purchase and wanted to exchange the diamond. We were told that it was not possible but we could use it to "upgrade" the diamond. Mind you that Kay has a 60 day return and 90 day exchange policy at any store nationwide. I called up corporate and they annotated my account and gave me a reference number stating I could return or exchange the diamond. I called them back up and told the local store and they still sounded noncommittal. I'll drive somewhere else and go to another Kay. It's worth the drive for better customer service.
1 11 years ago (30-06-2015)