Kay Jewelers

The employees here are useless. My fiances diamond fell out of her ring and we took it in. I paid extra for the warranty to cover this, but said it wasn't covered because we missed an inspection. I wasn't told that I needed the inspections to keep the warranty. It was my first time buying a ring. I've gone in there 8 times to make payments and have told them I never received my kays credit card or anything in that matter. They told me I should have known about the inspections from the packet when you purchase comes in the mail or my email. I didn't even have an email set up with them and I've told them I haven't received anything the mail from them. They are just useless people. I won't be going to kays again, except to pick up my ring since it's getting a diamond replaced. If you want good quality service and items, go to zales. They are great. Also, the exact same ring was 200 dollars cheaper there...
1 9 years ago (07-05-2018)

They sold me a used engagement ring with someone else's engraving in it!
1 9 years ago (31-12-2017)

Great and friendly staff
5 9 years ago (24-11-2017)

Great jewelry and service
5 9 years ago (13-10-2017)

The staff here are always eager to help!
5 11 years ago (21-12-2015)