Kay Jewelers

Well for all the bad reviews I must say my experience was great. Trish was awesome she was really helpful. Both my wife and I upgraded our rings and they gave her full purchase value of the ring I got her a while back in Arizona and they were running a 25% off promotion so needless to say I feel I got a great deal. So far so good I pick the rings up the 19th so hopefully all goes well.
5 9 years ago (12-09-2017)

I have bought multi things from Kay's Stores and the Rogers Arkansas and Tulsa Store was WONDERFUL, polite, and respectful. However, since I've moved down further south I've been having to go to the Fort Smith Arkansas Kay's in the mall. And I have to say Everytime that I've gone there, they have been rude, disrespectful and not friendly at all. After the experience I've had there I am said to say I will not shop there or even suggest anyone go there. I love my rings etc. but not worth my time.
1 9 years ago (23-07-2017)

I wish there was a negative star option. My Son bought his wif her engagement ring and wedding band along with his wedding band here. HUGE disaster she needed it dipped as she was having a reaction to the gold. They got it back it looked like it had been rolled in cornmeal and deep fried. Then they treated the kids like they were scum. Should've known that marriage was headed for disaster from the get go. My fiance recently bought me a ring and a charm bracelet from there. Ring has been fixed twice it's tarnished as well as the bracelet I've worn once. Crabby salespeople deluxe!! I will never buy another thing there.
1 10 years ago (17-02-2017)

Your store Manager Brian Steller is very rude I called trying to get something fixed.  Explained i had been in there twice and called needing to get the credit insurance off i did not order. Store told me call credit people. Credit people told me go to store. Brian talked over me, explained the insurance like I was  stupid.  And stated all he can do is call the credit people for me, and that's going out of his way, and kindness of his heart.  Its not like i went out of my way or anything,  2 trips to the store. Hour on the phone. If it's not fixed and i don't receive an apology you can have your ring back. I dont deserve to be treated this way or need or want the hassle over $5.27
1 10 years ago (09-09-2016)

DO NOT BUY YOUR JEWELRY FROM KAY! THEY ARE A HORRIBLE COMPANY! I paid $1800 for my wedding ring. It got stolen and I had to file a claim with their insurance company who said they did not cover "theft" they only covered "burglary." Then they REFUSED to give me a ring of LESSER value, REFUSED to lift the $500 I owed on the ring, and REFUSED to work with me in any way. They said the only thing they could do was give me 10% off on another ring. HORRIBLE HORRIBLE company to buy from, go ANYWHERE ELSE!
1 11 years ago (13-10-2015)