Kay Jewelers

Have done all business with Kay's for 10 plus years. This store definitely does not live up to the brand name. Went in for a watch battery replacement and they actually referred me to another jewelry store. When I told them I purchased a lifetime battery plan through Kay's they just shrugged their shoulders. Went to Kay's in Fayetteville and walked out with a new battery in 15 minutes.
1 9 years ago (23-01-2018)

I'll be honest... when I found out my (now) husband bought my engagement ring from Kay I was a little worried. We had a less-than-stellar experience at the location in NY. When we moved to Arkansas and started going to the Rogers location, they took reasonably good care of me, nothing special. TODAY, however, I received EXCEPTIONAL service from the gentleman working there. He helped me with my engagement ring, answered all the questions I had about my husband's wedding band, and was overall extremely accommodating. I didn't feel pressured and was very pleased with my visit.
5 9 years ago (03-10-2017)

Worst experience ever with a retailer. Cost me 8000.00 for a Neil Lane ring they will not stand behind even bought the warranty. Store manager will not keep to the same lie she tells headquarters. Ring barley a year old and center stone fell out. Corporate just keeps giving me the run around. Please do not use the Rogers location or Kay's all together.
1 10 years ago (08-06-2017)

I used to work for a different jewelry company and my experience at this store has been nothing but excellent. The staff works amazingly together and their willingness to help customers, even in difficult situations, is exceptional. So so happy to be a part of this team.
5 10 years ago (04-11-2016)

Sage trying to get a job there? This is the worst jewelry store I've ever been in for so many reasons.
1 10 years ago (23-03-2017)