Lorenz Bus Service, Inc.

One of the buses broke down 2 hrs into the trip. No apologies given. The new bus then proceeded to hit a car later in the trip. Also no apologies given. Bus then broke down on the way back causing a huge delay. Do not use this bus company.
1 7 years ago (28-03-2018)

This is so close to my heart. I love this company and would love to return. Only
4 7 years ago (12-05-2018)

I booked a bus for a party, they did not show up. They put the wrong date in. I understand mistakes can be made, but it’s how they handled it after that is extremely frustrating. They NEVER apologized nor acted like they even cared. I have called them 10 times and they won’t call me back. I was giving them an opportunity to communicate with me before I posted a rating, but I have given the organization 60 days.... When I finally spoke with someone he sounded like he was going to get someone to call me.... nope... never heard back. Horrible customer service. Will never use them again.
1 7 years ago (05-02-2018)

We go to Treasure Island twice a week the driver is excellent and she brings cookies helps the people with mobility issues great attitude
5 7 years ago (15-03-2018)

Gave us two completely different kind of buses when they should've been the same. Then we had a transmission failure and had to get a worse bus, which then later on the trip also had a transmission issue that took 12 hours to fix.
1 7 years ago (28-03-2018)