Maples

My advice to anyone seeking a nursing home in the Bluefield area - do no place your loved ones at the Maples. Our father was a resident at the Maples for almost 4 years. We first moved him to the 3rd floor where he resided on their Independent Living floor and was able to manage on his own. The staff on the 3rd floor took good care of our father and it was a relief to know that he was receiving his medicine daily. He did well up there and we really didn’t have any complaints. Also, during physical therapy, their therapists were able to offer my father with the therapy that got him up and moving. He always told us how nice they were. We were happy with the results that they were able to achieve. 2 years ago, our father was hospitalized and upon returning to the Maples was able to receive physical therapy. Once the allotted time was reached by Medicaid, he was returned to his 3rd floor room. He was making progress and my sister and I were looking forward to his continued rehab and getting back on his feet. Well, he fell upon his return to his room. My sister kept stating that he was too weak to be returned to his room but they returned him to his room anyway. We are thankful that my sister was there when he fell as she broke his fall. Nothing was broken – that was a huge relief but we realized that he needed more monitoring as he was failing with his hygiene and just not managing as well as he should be. He was moved to the 1st floor where he was placed on their Assisted Living floor. Things seemed to go okay for a bit but dad’s health continued to decline. My sister was consistently having to meet with the staff about my father’s hygiene and general health issues. He just seemed to be fading quickly. We addressed our concerns on numerous occasions. We were met with resistance from the staff from all angles. We wanted him dressed, bathed and in an upright position during the day, especially when eating his meals. Most days, he would be in his adult diaper – not dressed, eating lying down and never getting out of bed. As we continued to discuss these issues, we were met with more resistance. His health continued to decline. We filed a formal complaint with the State of West Virginia about their general ‘non-committal’ attitude towards our voiced concerns and were in the beginning stages of moving him to another facility. The State was just beginning their investigation but unfortunately, our father passed before we were able to pursue this further. My hope is that the State will proceed as other residents would benefit from this investigation. The Maple is short staffed and not very compassionate when confronted with concerns about the health care that is being delivered to their residence
1 9 years ago (19-07-2017)

Lots of activities ,trained staff, assisted living and complete nursing care
4 9 years ago (07-02-2018)

My family and I have had a number of relatives in different nursing homes in Mercer County over many years. In our opinions, The Maples in Bluefield is the best nursing home in the area. Currently, my very sweet cousin is a patient. In addition to being in the hospital and rehab facility, she was in another nursing home in the area, so I have two to compare. The administrative staff providing patient care at The Maples is the best in the business. She has been there twice. This time for over eight months. We live 750 miles away, so we rely on her goddaughter, church members, and especially the nursing home staff to keep us informed. Everyone at The Maples has been fantastic. Unlike the other nursing home which discouraged me from becoming her Guardian and Conservator, The Maples encouraged me to apply and helped me so much with the massive paperwork required. This allowed me to help my cousin in so many ways. Without the wonderful staff at The Maples, her goddaughter, and her church, it would have been next to impossible to be able to take over the duties required. Unlike the other nursing home, The Maples did not require me to sign an Arbitration agreement which makes legal action almost impossible to take in the remote possibility that problems might occur. Every staff member we have talked with has been extremely nice and helpful. They have watched my cousin's health much more closely than the other nursing home. They keep me informed on a frequent basis and ask my permission before starting new medications, sending her to the hospital, giving her routine shots or treatments just to make sure everything is being done right. They also answer the phone after hours when needed which is something the other home seldom did. Critics of nursing homes should realize that many businesses, including healthcare, have made big reductions in staff which makes it so difficult on the hard-working staffs and the care they can provide. As far as I know, the only ones getting huge pay are the owners, CEO's and top management which is wrong because it is unfair and hurts everyone. Complaints should be sent to the doors of top-management people. If any member of our family needs nursing care, we will request The Maples or wait until they have a bed available. The residents of southern West Virginia are very fortunate to have employees, like the ones at The Maples, who care so much about the patients. Thank you again to those hard-working individuals for going above and beyond.
5 9 years ago (27-07-2017)