Massage Envy - Jersey City Downtown

Parking is not so great because of location in Jersey City but the specials/sales they have are awesome pretty good customer service very relaxing
4 7 years ago (01-02-2018)

I was moving out of town and requested a account freeze which they acknowledged but never done. They charged for next two months. When I inquired they told me to fill a paper form. Same question why they didn't tell me this very first time.
1 7 years ago (17-01-2018)

This place is a JOKE. You pay monthly for massages and if you use them every month GREAT, but if not you get screwed over SO BADLY ITS SHAMEFUL. I moved away from my location over a year ago. Contractually, theyre obligated to let you cancel over the phone if you live +25 miles from your home spa. I sent google map views that I had actually moved about 35 miles from my home spa, and they WOULD NOT LET ME CANCEL. They kept taking the money from my account. Finally, I had to cancel my debit card, and have chase stop pay the business. At that time I had accrued +8 massages. AGAIN contractually once your account is cancelled you only have 60 days to use up all your unused sessions. They tell you that in that time you can gift them away so that your money isnt wasted. However, when I went to do that, I couldnt get any of the locations to agree what the rules are: Westwood, NJ said I could gift as many as I wanted, Closter, NJ said I could only gift one per month. I spent HOURS on the phone with this company trying to gain the service value I had PAID FOR, and they were difficult, disorganized, unprofessional CROOKS. This location wouldnt help. Wouldnt allow me to use my massages and made it SO DIFFICULT to get an appointment. Their massage therapists are below average. STAY AWAY. STAY AWAY STAY AWAY from this ENTIRE ORGANIZATION
1 7 years ago (06-01-2018)

Super bad. My wife asked these guys to suspend her account which they acknowledged but never did. Charged the monthly payment next month. Then I went personally to request suspension which they again acknowledged this has been done but again charged next month. Again I called up these guys and they said you have to provide written application for suspension. Only question.. why the hell this wasn't told very first time. Now you have my two months extra money but I am never coming back. This happened in Dec/Jan, you may check your records.
1 8 years ago (20-05-2017)

Clean and in a good area. Always offer water before and after and have a very zen atmosphere. Only issue is massage therapists don't stay long.
4 8 years ago (23-07-2017)