Maximum Outdoor Equipment & Service INC

Buyer beware....absolutely the worst customer service I have ever received from a so called professional shop. I got screwed for a $30 service charge on a Echo chainsaw I bought 10 days ago and they told me I had water in the gas which was a bold face lie, they don’t care at all about the customer after the sell because they will not refund your money on the product. I highly recommend that you go elsewhere to buy any kind out outdoor equipment this place is a joke. If your planning on buying a tool/outdoor equipment from this place please understand that they not return or warranty the tool as they will charge you a $30 service charge for warrantied items, that they will make up a lie and claim it was your fault. Your better off buying from A big box store. 2.3 star rating is for a good reason and should be way lower.
1 7 years ago (28-02-2018)

After years of occasionally using maximum with no issues whatsoever, I buy a starter for a riding lawn mower last Saturday and was not told beforehand that there was no returns on electrical items. Turns out I had a bad battery and not a starter issue and when I tried to return the starter, they informed me there was no returns. That I can deal with, but the rude employees behind the counter telling me that it was standard across all automotive and industrial shops not to take back electrical parts, when I have taken back electrical items, starters and alternators in particular, with no issues at more than one place, then it is not a standard practice across the industry. Yes, I got upset, because I should have been told beforehand about the non return policy as compared to it being written on the back of the invoice after I paid the money and was unable to return it. Did I get a little mouthy, probably, because of the belligerent non helpful attitude of the two people behind the counter. As I walked out the door the guy wish me a good day and something along the lines of seeing me soon. I told him probably not and as I walked out the door a gentleman was walking in with a battery and I looked at him and said " be careful they don't rake Returns on electric items", and the jerk that was very unhelpful stepped out the door yelling at me that I was now trespassing and get the hell out of there. Great customer service folks!
1 7 years ago (18-04-2018)

I saw alot of bad reviews so I I thought id share mine. Walked in, dropped off a chainsaw for service, ordered a muffler, had a nice chat and walked out. I'm really not too sure why there are so many negative reviews, the place was perfectly clean and the guys seemed to want to help out as much as they can. Cant say a bad thing about them.
5 7 years ago (10-04-2018)

I appreciate the response anytime you would like to speak in person I can explain myself better I’m sure there was mistakes made on our part but there were certain situations you may want to be aware of
1 7 years ago (27-04-2018)

Bought some pullin pro products, BIG MISTAKE! Equipment failure weeks later. These people are one of their equipment service providers and they are in cahoots with pullin pro to not warranty the crappy merchandise they sell and now they want to charge me nearly what I paid for the items to repair them. Steer clear of maximum outdoor equipment and services at 1002 S west street or the same will happen to you. Buy a STIHL.
1 7 years ago (03-05-2018)