Memorial Hospital Family Care Center

Worst experience ever in the medical field! My boyfriend came here on two occasions, for blood tests and physical. They couldn't find his appointment and dismissed him, only for one staff member to tell him to sneak past security to meet a nurse. The nurse was horribly trained, stabbing him repeatedly on both arms to find a vein. Second visit was for a physical, only to find out by the doctor after the appointment that he was already billed for a physical during the first visit (the blood test appointment) and therefore the insurance will not cover it. After appeals and conversations with both insurance company and the hospital billing department, it was determined that even though they (the hospital staff) are completely in the wrong he is still responsible for the bill. As a person who worked as a medical biller for 5 years, I can tell you that if it was our staff that messed up the billing it would be us who takes the responsibility NOT THE PATIENT. Moral of this story... Go elsewhere!! Worst hospital staff and medical billing department in the state of Rhode Island.
1 8 years ago (05-11-2017)

I also have been a patient of Team B for 27 years. I ended up here because at one point I had no insurance and this was the only office that would see my son. Aside from exrtremely long wait times (Sometimes excessive) in l those years i only had only one bad experience with an on call doctor. I wont go into details but lets hope this doc learned bedside MANNERS. Long wait times is my only complaint.
3 8 years ago (30-05-2017)

On several occasions the service has been horrible. Now it seems that it doesn't matter that I don't have my medication. Going to look for new doctor and pray that I don't get into an accident in the meantime.
1 8 years ago (08-08-2017)

I been going to family care from the age of 15 years old and I'm 48 and my experience with them is been great they always treated me with respect and courtesy and I always been cared for 100% in family care and in there main hospital and ER..
5 8 years ago (21-02-2017)

The receptionist in Team C treated me like an animal. I guess these receptionists work hard but they shouldn't treat people as if they are stupid animals. The receptionist shouted at me very loudly when I approached her receptionist window. I felt pretty bad walking out of there without seeing the doctor I had been waiting to see. I had to mange to make it to this appointment through a lot of barriers only to be meet with an ill-tempered receptionist. I had made appointments there with the same Team C doctor for my other family members but I walked straight to the appointment desk(she was kinder) and cancelled those. Who wants to be treated badly for no real reason? All I wanted to do was see a doctor...
1 12 years ago (26-11-2013)