Midway Party Rental/Ultimate EVENTS

I am just confused. I contacted them to find out how much a down payment is for chair rental. I was told they still had the chairs that I had picked, but due to limited time they don't know if they will have staff available, but I could pick the chairs up and drop them off. What confuses me is that I said it twice that I am getting married in July 2018 and I don't understand how this is limited timing...
2 8 years ago (16-05-2017)

Had to use them last minute for some small catering items. The service was fantastic! They were very patient with me and walked me through the process of renting and what they had in stock and what I could use alternatively, etc. Front desk staff gets an A+, as does the pickup crew. Friendly and personable. And the price was fair and reasonable. I will be using them in the future. Thank you!
5 9 years ago (15-08-2016)

I rented a tent, tables and various items needed for food and bar service from Midway Party Rental for my wedding. I would rate the delivery, setup, and general quality of the items as 3-4 stars, but the customer service was not very good at all. My initial experience of getting quotes and putting down the deposit was perfectly fine, but when I followed-up to make final changes, ask questions, and make the final payments -- the service was extremely poor. I reached out several times but it ended up taking 3 days before I could get in touch with the rep (no one else seemed to be able to help make the changes), and when I finally did get her on the phone I received bad excuses, lack of concern, and ended up having to spend over 30 minutes on the phone going over everything I had already detailed in emails and previous messages. I was left feeling little confidence in Midway Party Rental, but luckily their delivery and setup team out perform their customer service and in the end I was happy with the overall outcome -- but really did not need the stress leading up to it.
3 10 years ago (25-09-2015)

We used Midway Party Rental for our wedding! They provided beautiful decorations at an affordable price and did everything they could to accommodate us. We couldn't have asked for better people to work with!
5 9 years ago (10-03-2016)

I'm not sure where to start because I was dissatisfied from the time I put the "non-refundable deposit" down, straight through until the end. I felt deceived by an initially low delivery estimate. If you need delivery during ANY specific time frame, no matter how broad, go somewhere else, or you will pay at least double. When we finally figured out the delivery, they said they were totally booked for a Monday pick up, made it really hard to coordinate with the venue, and made us pay triple the initial delivery cost. When I paid for it, they agreed that they would call the venue before they arrived for pick up, but they didn't call and I had to intervene, as I was leaving for my honeymoon. The quality of the chairs were fine, but the tables are REALLY crappy. Very poor condition. They looked fine under the tablecloths we rented elsewhere, but if you aren't planning to cover the tables, make other arrangements. In addition, the customer service was really poor. Working with Midway Party Rental was the ONLY stressful thing about my wedding planning. Save yourself some stress, read the reviews, and go find something way better!
1 15 years ago (16-09-2010)