Model Nail Salon

I wish I could leave 2 reviews. Because part of my experience was wonderful! First off, they were late to the salon, I had a 10 am appointment and they did not show up until after 10:20. I understand, everyone runs late sometimes, but when they got there, only one employee was running around trying to get everything ready, everyone else sat on their phones. Second, I LOVED my gel pedicure. The young man who did it was very kind, and gentle. I wish I could leave a 5 star review just for him. I would definitely consider going back just for a pedicure from him. Third, I wanted an acrylic french manicure, and I had a picture of exactly what I wanted. When I sat down to get my nails done, the girl was buffing her own nails and did not stop until she was done. If this is something all manicurists do, I'll gladly revise this portion, but I have never seen anyone do that before. I then showed her my picture, she looked at it for maybe a second, said great I can do that, and then proceeded to give me a manicure that looked nothing like my picture. I was already running late for the rest of my day, so I didn't say anything, I just went with it, which was my mistake, but I feel like if she had looked at the picture just a little longer, it could have been avoided. She also got acrylic on my cuticles!!! When it started to grow out, there was a large ridge that caught on everything! I had to file it. My nails starting lifting after a few days around the edges. I was not impressed at all! I will not be getting a manicure here ever again.
1 8 years ago (07-05-2018)

I have been getting my nails done for 10 years in Utah in SEVERAL locations, and Model Nails has had the BEST costumer service. If you don't like something they're doing, tell them and they will fix it. They will accommodate you. The owners are amazingly friendly.
5 8 years ago (16-04-2018)

My nails look great and they do a good job doing them BUT I walked in at 5:25pm and they said it would be 15min; they didn’t get me back until 6pm. After showing the lady he color I wanted for gel nails she did the manicure part and then just left me sitting at the desk... she didn’t tell me where she was going or if anyone would be back for me. I waited another 18 minutes for someone to come over and do my gel nails. You can tell they are very busy and probably short handed- but if they couldn’t get us in, in a timely manner or if she would have quoted me a longer wait that would have been better.
3 8 years ago (20-02-2018)

They did an excellent job with my nails. Prices are super affordable. Customer service was amazing, they really made me feel at home. What more could you ask for? Love this salon!
5 8 years ago (30-03-2018)

The first technician—they switched me halfway through the service—was very slow. He left my nails “soaking” to remove the shellac for over 20 minutes, much longer than necessary, and left me to perform a service on someone else. My next technician was sloppy, cut my nails too short, did nothing with my cuticles, PURPOSELY MADE AN EFFORT TO PAINT UNDERNEATH MY NAILS (??), didn’t paint anywhere near my cuticles on some nails, but painted onto my finger on others. He left shellac bits everywhere that I’ve been picking off undeneath my nails and on my hands. One of my nails also has a ton of excess paint on one side that makes it looks awful, see photos. To top it off they were reusing tools without cleaning them and the place is not clean. One of the worst experiences I’ve had. Go to another salon.
1 8 years ago (13-04-2018)