My Shuttle

I contacted My Shuttle and was quoted a price of $55 by Alyce. So I went ahead and booked. At my destination I was charge $110. When I asked why, I was told "Your quote city was not clarified so I was unable to give you an accurate price quote." Which in itself has 2 issues: 1. She could have asked for further information to give me an accurate price quote. and 2. The city, lodge, and ski hill were very clearly stated and discussed as proved by the fact that the driver knew exactly where to go without further consultation. On the plus side, Mike the driver was wonderful and I arrived without issue. Update: Ron, the owner contacted me. We had a good conversation, he was very apologetic and explained that Alyce was new and didn't know prices or locations. He honored the quoted price and refunded the difference. Overall, I understand mistakes happen and Ron was honorable and made up for it. Outside of the price issue, they were on time, professional, and the experience was excellent. Due to Ron's wonderful customer service, I am changing my rating to 5 stars.
5 8 years ago (20-05-2018)

We used My Shuttle for a group of 7 people and all our gear. Chad kept in contact with me until he picked us up. The ride to P.C. was smooth and quick. Chad was very easy to talk with and very helpful. I would have expected to pay a lot more for the great service we got. Keep up the good work, we will always use My Shuttle when we are in town.
5 9 years ago (03-02-2018)

Highly recommend My Shuttle. Ron was right on time for my early morning pick up and very friendly. The on line reservation process was easy and I appreciated the quick response as well as the text the day before confirming details of my trip.
5 8 years ago (10-03-2018)

Used My Shuttle for both my trips from and to the airport. The first trip was fantastic, but for the second the shuttle arrived 45 minutes late, which got me a bit worried about making my flight. Tim was great in calling me and keeping me updated on my shuttle status, and I ended up making my flight no problem. Still, 45 minutes :/
3 8 years ago (27-02-2018)

Scary and dangerous driver in #33
1 8 years ago (13-04-2018)