Nerds on Call | Normal, IL

My phone stopped taking a charge (even after cleaning out the port), so I needed someone in a hurry. I heard about these guys on the radio, so I decided to give Nerds on Call a shot. As I suspected, my charging port would have to be replaced. It was $25 for the diagnosis as well as $129 for the part + labor. I was relieved to see that the $25 diagnostic fee was removed. But be aware that to even look at your phone, you're going to be out $25 (and $49 for laptops). They try to get phones done the same day. Unfortunately, my part was not arriving until the following day, so I had to wait an additional day. My phone now works as previous and charges without problems.
4 8 years ago (23-08-2017)

We have taken several computer problems to Nerds on Call over the past several years. They have helped us set up a better connection at home, cleaned up our father-in-laws hacked computer, and installed a new laptop screen. We find them knowledgeable, competent, and non- judgmental. They also explain things in easy to understand terms. It is good to know there is someone we can go to for our computer needs. Thanks!
5 8 years ago (15-07-2017)

This business is a complete joke. The left hand doesn't know what the right is doing. Dropped my pc off to get fixed. Three months later, or 87 days is how long it took them to "give up" and eventually I just said screw it, picked up the pc and took it to a different business. It was then fixed in 72 hours. Also I forgot to mention, they charged me 200 dollars for THEM not knowing how to fix it, and they miss diagnosed my PC twice and I had to bring them over 600 dollars worth of parts. The owner of this company was too much of a coward to talk to me in person. Ended in me doing a BBB report. I left one star because I couldn't figure a way to leave 0.
1 8 years ago (14-09-2017)

These guys are great! They always get the job done and fast too! The girl at the front desk is always a pleasure and the technicians really know their stuff!
5 8 years ago (28-04-2017)

Its criminals on time, do not go here. They take your computer then they call you and say its going to cost the price of the computer to fix it. If you say no don't fix it they say you need to pay them 49 dollars to get it back. Its a big scam. I think this place just holds computers ransom because for the price to fix it you could buy a new one. No one is fixing anything at this criminal business. They give you a paper that tells you what you already know for 49 bucks. DO NOT DO NOT GO HERE just buy a new computer it would probably be cheaper. I hope they go out of business ASAP.
1 9 years ago (11-05-2016)