Neumann's Home Medical Equipment

No support: unreachable most of the time; calls forward to another location from Aurora. Even the forwarded calls often go to voicemail. This is not a one-time thing; this has been the case for weeks. I went to them because my local doctor sent me, but I think they were thinking that was a different dba (called "Neumann") which was before Rotech bought them; and Rotech brags that they have 400 affiliates; I wonder if they're all as bad as the Chicago area ones. I've been trying for 4 weeks to reach someone, just to get a CPAP machine report faxed to my doctor, but they are usually unreachable. So I cannot get to my doctor the machine output that is needed to adjust my CPAP therapy; so I'm stuck. And when a phone call is answered by a live person, it's a different person almost every time. At least in Chicago area, they must be all about the money because for sometimes life-sustaining service providing, this is unconscionable. Just today (again), the call went to voicemail. And to think that Mayo Clinic in Rochester suggested that I use someone local so that I could get support from a local provider! What support?
1 7 years ago (23-01-2018)

Horrible customer service, baked twice and both times the lady told me to please hold. Then hung up.
1 8 years ago (27-06-2017)

Terrible company with terrible customer service. It is often difficult to get anyone on the phone, and when you do they will intentionally lie, claiming they never received messages left for them, blame co-workers, blame records errors, blame phone disconnects, and any other thing they can think of to avoid responsibility for their errors. Always excuses, never solutions. Avoid this company at all costs.
1 8 years ago (08-09-2017)

Did not deliver equipment when guaranteed!!
3 8 years ago (30-08-2017)