Northern Illinois Home Medical Supply

I've had 5 face-to-face dealings with them over the last 5 years and a handful of phone calls. They have always been professional and courteous. There have been no issues with insurance billing and they have taken my credit card over the phone to pay my co-pay. Great service.
5 7 years ago (13-03-2018)

I was treated very badly by this company over a lost package that was mailed to me from them. I never received the package even though they have an e-mail saying I received it I DID NOT! So I got in argument with Melissa and she said I am no longer a customer of there company just like that she won't ever let me buy anything from them. WHAT THE over a lost package. Should they get paid from my insurance company if I did't receive package NO!! So I finally got the tracking number my daughter got it for me, and I am trying to track it. I do hope they find it. But people I'm telling you if one thing goes wrong this company will turn there back on you in a new york minute.
1 7 years ago (16-04-2018)

Cant tell you how angry I am. I was billed by NIHMS after they claimed my insurance wouldn't pay. My invoice was from 5 months before and she told me the insurance would not ever respond to them. I called my insurance only to find out they only were billed for the first month. I asked the rude lady who questioned if I had enough money to pay, if it was billed correctly since I have 2 insurances, and she told me I had to figure it out myself. She was rude and wouldn't help at all. Some people should not be in customer service or billing at all. Im lucky I have such good insurance who is willing to stand up to this company. Makes me wonder how many other people they have screwed over and treated like dirt.
1 7 years ago (26-02-2018)

My dad recently had back surgery and was going to be limited to what he could do. Not knowing what we possibly could need to help make his life easier . I stopped in at nims in Sterling because of the treatment my family had received a year or so ago when my mother was dying of pancreatic cancer they treated us like family. So when I went into the store this time it was for my dad the nice lady working the floor came right up to me and asked if she could help I asked her if it was because I looked so confused she laughed and assured me it wasnt.lol I told her about my dad and his surgery and the fact that he lived alone. She started asking me question about my dad's hole house and before I knew it I had several items for him. I took all she helped me pick out to my dad's house and it was a life saver. My family can't thank the nims family enough for helping us through some really difficult times. You will always have a special place in our hearts.
5 7 years ago (02-03-2018)

I wish I could give this company zero stars. Their customer service is absolutely non-existant. They've fouled up my insurance paperwork so much now that it took me 4 months to get my CPAP machine, and even then tried to give me a used machine with 500+ hours on it. Will never go back to this company for any reason. Back to Lincare, at least they didn't try to scam me.
1 7 years ago (04-01-2018)