Norton Hospital

Received call my room was ready but when I got here no one seemed to know what procedure to follow. Nurse said doctor’s fault. Registration clerk said she didn’t know how long transportation would take so we walked to my room. Two nurses could not put in IV. Third nurse got it on second try. I’ve never had trouble before. Right arm restriction bracelet not available. Missed dinner. Was served dried out chicken tenders and cold fries. By the time Nurse got IV done I was delayed going for test until 11:30 pm. Transporter was worried because I didn’t have on hospital footies. He found a pair for me. Around 1:30 am I requested a snack. Aide, or nurse, brought individual graham cracker packets, half were open. 9/23 Nurse called my daughter for release for treatment. She was entered as guardian instead of emergency contact. It alarmed both of us. Water was not replenished. I thought drinking water was important after dye used during test? I was dropped from transportation schedule and was approximately one hour late for procedure. When I returned to room I was hooked up to monitor which kept beeping. Nurse showed me how to push button to shut it off. Is that the patient’s responsibility? It kept sounding. Nursing student told me it was because I held my hand too high and sensor probably sensed my hand was cold and mistook that for low oxygen. After shutting it off several times and after its sounding for 15 minutes without anyone checking on it I disconnected it and rolled it out in the hall. I could not cope with the noise and wondered why no one checked on me. I was hungry because I basically had nothing to eat since lunch the previous day at home. Nurse had orders changed and gave me two packs of crackers. Dietary came to my room and took dinner order. He was asked to bring me something to eat. He gave me a pack of Lays chips. I again requested food and nurse brought me leftover meals…..cold and horrible. Water from previous day was still in pitcher and I had to ask for fresh. Nurse said the two towers are short staffed. Shouldn’t they be closed? My bathroom was filthy when I as admitted. Fecal spots around toilet. I had to ask for toilet tissue which was not supplied until I called housekeeping supervisor. She instructed housekeeper to reclean room including replenishing toilet tissue. The bathroom floor was so dirty I had to wipe my feet off at my bedside after washing up. Supervisor said one of the spots was a stain. I suggested that wasn’t a sanitary look for the hospital. A major concern for me is not only the lack of cleanliness of the hospital and insufficient nursing care, but also the lack of communication. It lessens patient confidence and peace of mind. I have never witnessed such lack of professional patient care and lack of organization in a hospital.

This place is terrible. The doctor my father has is great but the hospital is terrible. I understand they have policies they have to follow. But when I'm bringing food for my mother who has stayed with my dad for two nights and they won't let me take my 13 year old daughter with me to the room and expect me to leave her downstairs is ridiculous. When I brought my father, I had to be let in by security because I got turned around and the officer talks to a homeless person they are letting sleep in the main lobby and laughing and joking with said person. But a patients son cannot be let in to see his father or take his mother food is so unprofessional. Speaking of unprofessional this place is so filthy that I couldn't even use the public restroom. I know this review will not mean anything to a company this size but it should, when your 1 stars almost outweigh your 5 stars there are major issues that need addressed. People of Southern Indiana and Kentucky if you can please find Healthcare elsewhere.

The suregon was about the only good part of this experience as he provided great service and was caring. The rest of it was not, the part that stood out to me the most was that it required talking to four different people over 2 days before the home medication my mother took was finally acknowledged and put into their system.

My 7yr granddaughter wasn't allowed to visit me in the lobby much less my room and I'm wheelchair bound and the time of visit was around 5 pm. Why decorate with Christmas but yet children aren't allowed to visits in the lobby. My last time here if my grandchildren can't visit me.

On September 2nd my fiance had a stroke. He was admitted ti ICU where he received top notch care. I am so Thankful to Dr. Isles, Vanessa Hearn, the entire 4F unit and 4C unit. The speech therapist, Dr. Isles medical assistant Chyrelle, Ms.Tina, and so many others. Ma. Debbie the assistant who bathed him Ms. Margaret another one of his nurses. So many.. I recommend this hospital to anyone and everyone who needs to have their loved one treated like a person. Treated humanly and lovingly. Thank You Norton Hospital 4F & 4C units. I will never forget any of you!!!!! I would like to also send a special thanks to Nurse Tina. I will never forget how living, kind, caring, and compassionate she was to both of us

No urgency to be seen. None. High risk, 35+ weeks pregnant. Situation occured, reported to my doc office, was told to go to OB ER. The OB ER Dept refuses to see me until I was cleared by the regular ER. The regular ER has zero urgency to see me. I am waiting to be seen, something could be wrong. Been here over an hour. I told them I am high risk and was instructed by doc to go to OB ER. They said I have to be cleared here before they can allow me to be seen there.

Had some chest pain, shortness of breath. Unless coming by ambulance AVOID Nortons downtown ER at all costs!!!! No outside entrance or parking. Walk in and have to get tagged by attendant to ‘visit’ ER then go down two floors and walk about 300-400 ft of hallways to find an ER entrance. Then to be told at the desk, by a security guard to take a seat and wait. I did. And then I left …..

The day that I had my surgery was not what I had expected. I had to arrive at 5:30 am and I was greeted by a very rude lady at registration. I told her my name and said I’m here for registration and said, you can’t register until 5:30am, mind you others had already registered before me and it was 5:27. So she proceeded to say some other things in which I couldn’t hear, but my husband had relayed to me on what she said. Another lady had called my name to double check my demographics and insurance info and she apologized for the lady prior to her. Next they sent me to another room where I was the second in the room. She kept skipping over me, so my husband went up to ask why she hadn’t called my name. She rudely replied, “it’s not your turn.” She kept saying it depended on what surgery you were having to determine the order. She came back to us about 15 minutes later stating that she had forgotten about us, but please forgive. I then get onto the surgery suite and I was having a rough time actually dealing with being put under. Anyone who knows me knows that I hate anesthesia. I’m assuming someone said something to the assistant manager of the floor and she came to talk to me. I want happy with her attitude either. She kept insisting that my family was making me do something that i didn’t want to do. I FIRMLY assured her she was wrong!! So now I’m in recovery and this young man who I assume was there to help me wake up was playing on his phone. He kept saying you need to wake up and I said I’m not feeling well. Dr Lin came in and was checking on me and he kept saying to look at him and I tried. I told him the young man was just playing on his phone. So now I’m back in the surgery suite where I started and the nurses were so rude. All they were interested in doing was trying to rush me to get up. I told them I was feeling strong enough to sit up, much less get dressed. I felt like they were just rushing me along. This whole process was like rushing a cow down an assembly line. I thank God for Dr Lin and I appreciate him. The nurses could take a class in bed side manners. If I have my second surgery, I can promise you it will not be at Norton’s.

It’s sad that I even have to give the hospital a star. They are the worst hospital in Louisville. Rude staff negligent to their patients and has the worst labor and delivery unit I have ever seen. Sad they can treat people the way they do and still able to operate

The regard for fathers in this hospital is shameful. The only two times my existence was acknowledged was to bill me and to make me sign papers that I won't shake my baby. I suppose they reflect society's irrationally low opinion of fathers and males in general. They do it so well it leaves a lifetime of resentment.