Office Depot

I don't usually do review, but I just had to. I've always use office depot for any fast poster printing with okay-usable quality and never had a problem with the colors and or print out. It's office depot, I didn't expect great quality and perfect colors - just usable. So I went into this one in Happy Valley to get some posters done, everyone was very nice and friendly until they make a mistake. I went in to pick up the posters and the colors were very off and wasn't usable. I told the guy that I wanted a refund because I can't use it. He told me it was my fault and it's my file so they can't do a refund and if he would to reprint it for me I would have to pay again. Can't believe this guy just told me to pay again for the same result. How funny. I do design and graphic work for a living so I know the process. It's your printer... anyways long story short he didn't believe me so he tried printing a sample using a different printer and of course the colors were better and usable. By the way, It's going to be different with every printers so you can't just tell your customer it's their fault and that their file is the problem. If they don't like how your printer prints just give them their money back. What horrible service. After seeing the sample print outs, still, instead of a refund he told me he was going to color correct it only this time for free to look similar to the sample. (Good luck doing that using two different printers, that will take you a very long time, waste lots and lots of ink and paper, should of just follow your 30 days return policy.) I let them do it and it still prints the same. Won't be going to Office Depot anymore. If you want to do large or poster printing take it somewhere else. The stars are for two other sale reps, "Terrance" and i believe her name is "Hanna" they handle it well. Terrance gave me a return without making it difficult. So thanks guys for the great customer service.
2 6 years ago (06-06-2018)

*** I have updated my review, last week, the corporate office contacted me and made good on this problem. Thank you Office Depot. I spend several thousands a month on gift cards at this store. I accidentally bought the wrong vendor (1st time ever) and when I noticed and asked to exchange, was told no. Jeremy, store manager tried to help, but ultimately I got a no. Bad customer service, I'll be taking my business to Staples moving forward
4 7 years ago (04-04-2018)

We came today to look at printers and Grant helped us in our selection. He was very knowledgeable and helpful. Definitely will come again!
5 7 years ago (09-10-2017)

They matched the online sale price and I was able to use a coupon as well. Wonderful.
5 7 years ago (11-10-2017)

ADAM tried very hard to solve my password problem. It was an impossible task but he resolutely attempted to help me. Many thanks.
4 7 years ago (04-10-2017)