Office Depot

Jason was so kind and helpful. We had a complex printing project and he was patient, organized, and made several helpful suggestions. He even found an in store coupon that saved us about $20.
5 7 years ago (24-05-2018)

As somebody who has spent a lot of time in a lot of local stores trying to correct a lot of mistakes with my orders, I have seen a fair share of good and helpful store teams. This was not one of them. The gentleman manager on duty today, and I really wish I caught his name, was rude and smarmy. When I asked him about an item from an email (sent to me today saying it was in stock in the store with one left), his first answer was to say that if there was only one left then it might be in somebody's cart already. In a completely empty store. And then when the item was not there, I mentioned that I was disappointed because my phone had said that there was one in stock. He then held up his device and smarmily replied " well *my* phone is up to the minute". This is not the attitude of a good customer service leader. And even though I do not prefer to lodge complaints, this particular store manager was so rude that I had to report him to the staff...which may or may not make it to that manager's higher up there on duty (named Jen) because it's hard to lodge a complaint about the actual manager of a store. I bet you guys will see this though. I'm never returning to the store again. And with all the issues that I've had in the last year alone with all of the orders that I have placed with you and all of the poor quality/lemons I end up with when I buy from buying from Office Depot, this tremendously negative in-store experience has now pretty well guaranteed that the stress of dealing with Office Depot is not worth the ease of location. Sincere appreciation is sent to their senior technology specialist by the name of Parker, for taking the time to hear me out and forward my complaint and for treating me like a human, unlike the store manager.
1 7 years ago (14-03-2018)

Terrible. I went in there to ship a gift, I waited about 15 minutes at the counter just to be told by the guy that I needed to get a box and then to be told that he didn’t know where the boxes were. So I walked around the store looking. (Just in case anyone else needs to know they’re lining the back wall.) the box size choices aren’t very good but that’s not the fault of the employees obviously. One box far too small, the other far too large. The only highlight to my experience was a girl with black short hair and a septum ring, she was nice. She mentioned something about shipping within the week being like $45 and I was seriously taken aback. I left because I would not be paying that much for shipping a small box of presents. My fiancé went in after me to get more answers and was directed to a guy at the register who told him they were out of flat rate boxes. I hate leaving reviews like this but it honestly seemed like most of the staff was very uninformed as far as the store and questions that I had. I really hope the manager of the store sees this and does more thorough training. Your store is not that big there’s no reason that one of your employees shouldn’t know where boxes are. And to just tell me “I don’t know” and then not even help or do anything, honestly I should have known to leave at that point.
1 8 years ago (18-12-2017)

Printing and shipping team are helpful and friendly. All around, one of the best office Depot stores I've been to.
5 7 years ago (08-01-2018)

I mostly just get printing done here, but they've always been extremely fast, helpful, and very nice!
5 8 years ago (30-08-2017)