Old Navy

Zero stars if I could.. in the past 3 years each and every experience at the store when walking in to SIMPLY pick up an online order has been an awful nightmare... For starters, the staff refuses to make eye contact! They are hasty and overzealous too for no reason! They have zero experience and don't understand the simple premise of customer service: you must be happy to be there for one, two, you must make eye contact with a customer! Then you are genuinely communicating and simply assisting someone with checkout. Simple. AND especially with an online order pickup: it's supposed to be easy, they say it is on website but when you get to this location it's a nightmare and you're made to feel awkward and uncomfortable as you're trying to reach in your bag for the phone that you need with the email & barcode, as well as the ID you need to bring which is clearly stated on the email..I mean hey we know how to shop, we know what to bring!;..but when you walk in you are demanded your ID immediately - as in one case from a girl who was not even doing the pickup she was going to go get somebody else - but she wouldn't shut up about the ID immediately after I walked in the front area..... TODAY Nov 28 '22 is the last day for me to pick up my extremely much needed items purchased online days ago!! Today's the last day, the 5th day to pick up by end of day as my email clearly stated! BUT the inexperienced, rude staffer overzealously per usual put it away ??? and I got notification that I'm getting a refund ?!? Well it's heartbreaking now.. We purchase stuff online at a discount..a great deal and the items are extremely useful and good quality and much needed!! The items I purchased are severely needed and I was looking forward to picking up today : : : The person who put it back did wrong and provided a huge disservice to me! The management needs to make amendments by contacting me.. I will be contacting upper management in San Francisco.. I have had enough of this store and this needless rude behavior..this is not the Old Navy mission or practices across the Nation! I am devastated by the email today letting me know that I'm getting a refund when I extremely needed the Christmas gifts that I purchased a few days ago for "store pick up, bring this email & government ID"!! : : :

I don't know the womans name she works at downtown crossing Old Navy in Massachusetts she is amazing she's very into customer service she makes people smile she's always in a good mood I feel like she's a friend I go in there shopping occasionally and she remembers my name it's like I'll shop at Old Navy forever because of her

Great clothes. You find the models different and attractive. I got a beige jacket and it's awesome.

It was good I always find beautiful things to wear

Looks great and clean. Ok prices lots of clothes for all sizes, graphic tees, hats, chargers, discounts, bags and more.

They are very Experience and. They are nice place and I first time enter, my son's uniform by schools.... Well I like just once time and they little friendly.

Great price . Wasn't crowded at all.

Good prices, quality is decent too

I had purchased a pair of shorts but lost out a big amount of money . I did use the small amount back from my shorts toward a beautiful sweater for the fall was rather happy with my choice. The 3 people who assisted me the young lady who sent me to another young lady who helped immensely to locate my product and right down to young man help me with my discount. Would go again to this store in downtown Boston.

Lyv was incredibly polite and helpful. We ordered online, and she was kind enough to notice me standing outside before the store opened. Instead of waiting until they opened, she asked if she could help me and got me my order before it opened. It was kind and generous, and so appreciated!