Party City

They seem to be understaffed. I've been there twice in the last month and both times the line was really long and over in the custom stationary and invitation ordering section their were open boxes of balloons and other merchandise that looks like me freight that needs to be put away. It makes the front of the store look junky and cluttered. Add that to the long line to check out and five people waiting on balloon orders and the whole experience feels uncomfortable. My visits were two weeks apart and the feel was the same each time. My last visit I was picking up an internet order, the email I received instructed me to follow the signs to the pickup area inside the store, so I did. It happens to be the place where you pick up and/or wait for balloon orders as well. So I stand there, there are two cashiers taking care of the 8 people standing in line to check out and two employees fulfilling balloon orders, I just stand by the pick up sign and wait. Because I know that 30 seconds waiting can feel like 30 minutes I always check my phone when I start waiting. After seven minutes of waiting and making eye contact with three employees, the cashier closest to me finally asked how she could help, (the line of people waiting to check out was now down to five). I explained I was picking up an internet order, she said ok, I'll be with you in a few minutes. Two minutes after that one of the employees in the balloon area asked if I was waiting for balloons, I replied, no I am picking up an internet order, she rolled her eyes and said, you're just going to have to wait. I just nodded my head, at this point I had been waiting, quietly and patiently for 9 minutes. After another 4 minutes, the original cashier who acknowledged me first, came over and asked what my name was. She then had to move the boxes of freight in the custom area to get to the internet order holding shelf. She grabbed the bags with my name on it and then rang me out. Overall time in the store, 18 minutes. If the store had staffing, they could put the freight away and be more organized, less stressed and it wouldn't take 18 minutes to pick up an internet order. Just for reference it was 8 pm on a Friday on my first visit, which I shopped for items and waited for balloons, overall trip time 40 minutes. Second trip, 3 pm on a Saturday 18 minutes to get an internet order. I hope someone who can make changes sees this and gets the staffing issue in order
3 7 years ago (28-05-2018)

Question for corporate office... First you have great, helpful and friendly employees! Corporate changed checkout. Why is the line entrance to the left? It makes no sense! You have to backtrack past the entrance to get out. I can’t imagine the “new” way surviving when you are busy.
4 7 years ago (27-01-2018)

Had just what we needed. Good prices.
5 7 years ago (03-06-2018)

Good place to get Halloween costumes or supplies. They also carry special occasion and party supplies. The building itself is pretty clean and the restroom isn't too bad. The staff is friendly and very eager to help you find what you need. The hours of operation here are. Monday9:30AM–8:30PM Tuesday9:30AM–8:30PM Wednesday9:30AM–8:30PM Thursday9:30AM–9PM Friday9:30AM–9PM Saturday8:30AM–8:30PM Sunday10AM–6PM
4 7 years ago (13-11-2017)

Party City is an Organized store with a very good amount of themes to choose from (Hawaiian, boys, girls, sweet 16, graduation, bridal, etc). Fairview Heights, IL store has Military Discount 10% off with ID shown at register, so that's a bonus.
4 7 years ago (09-05-2018)