Patrick's Pet Care - Brookland

We have used Patricks Pet Care three times for extended care of our Cat. Each time the service has been incredible. We changed apartments which included a more complicated entry into the unit and it was the most seamless customer service experience. We received daily communication and updates on how she was doing with corresponding pictures. They gave her medicine and gave updates on her condition so that we didn't have to worry about it. We worked with both a service manager and several staff members (depending on the day they have different folks there) and all were personable and professional. When I had questions about my statement they responded promptly (within 12 hours) and then followed up with explanations and to see if I had any further questions.
5 9 years ago (06-04-2018)

Just had the most wonderful experience with Patrick's overnight pet sitting while out of town for a week -- Adrianna took such excellent care of my pup and sent sweet and informative updates every evening. My dog is pretty fearful and takes anxiety medication, and knowing that she was happy and safe while I was gone made a world of difference. Communication was always prompt before and during the stay, both with Adrianna and Patrick's management. So glad to have them all to rely on!
5 9 years ago (13-04-2018)

My spunky pup has boarded at Patrick's whenever I travel since she was five-months-old. She LOVES her time there. The staff know her by name and recognize her when she comes in the door, despite only needing to board her intermittently. It's clear that the staff are dedicated to taking care of members of our fur family. The indoor space is somewhat small, but the dogs get walks and the socialization and opportunity to play is so important. The updates they send when boarding doggos are really cute and fun; it's nice to see the pup's face! The updates are specific and the descriptions capture my dog's personality, which further supports the fact that the staff are engaged with the dogs and get to know them. Finally, as another reason I love Patrick's, I once went to pick up my pup and she hopped up to greet me. The staff didn't recognize me and were really concerned I was about to walk off with a dog that wasn't mine! They were protective of the pup and really ensured she was safe and looked after and went home with the right human. This gave me added confidence and comfort boarding her here. I'll continue to use Patrick's as long as they're around.
5 9 years ago (06-02-2018)

We recently started using the Patrick's Petcare location in Brookland (medium & large dogs) during a home renovation project because our hound can't handle the noise and chaos. We're not doggy daycare people and never envisioned needing to use one regularly, but have been really impressed! Drop-off and Pick-Up are easy and the hours are pretty accommodating for two working people (7:30 to 7:30, with the option to pay a fee and pick up til 8:30). We receive an email update with pictures everyday letting us know how our pup has done. And it's very clear from the emails we receive that the employees really love our dog and all the other dogs there. They also have a webcam accessible to all clients, so you can check-in during the day. I think it's a nice feature, and gives me assurance that nothing out of the normal happened during the day without them letting me know (since they have no idea whether or not I've checked in). Our pup is thriving so much in daycare during this short-term stint, that we're planning to continue to send her at least once or twice a week even when construction is over!
5 9 years ago (03-04-2018)

It's really important to Patrick that his staff are compensated well and treated fairly. And the care Patrick takes with his staff translates directly into better care for our pups. I feel like I'm constantly running into team members who break into a huge grin at the sight of our pups -- even years after their last interaction with my dogs (and of course my dogs go nuts with excitement as they recognize their old walking buddies). We have been using Patrick's team for extra exercise on my long work days for years, but we decided to try the day care this past fall because we had a young puppy we didn't want cooped up in a crate all day. All three of our pups enjoy their time playing with Adrianna, Jerneice, and the rest of the pack in Brookland and they come home exhausted -- which makes my high energy dogs suddenly wonderful home office mates for several days after each visit to day care. Our puppy Harper is now old enough to be left loose when we aren't there to supervise, but we still try to get the pups to Patrick's a few days per week so they can romp and play with their friends and come home ready to snooze while I'm working. We love the daily email updates and photos; my kids and husband love being able to check in and see how the pups are doing on the web cam from school and work; and I love that Adrianna and Jerneice show genuine affection and care for our favorite family members.
5 9 years ago (09-04-2018)