Pep Boys Auto Parts & Service

This is by far the worst car service ever. First they misquoted the price and then tried to call back saying they made a mistake and gave the wrong quote. The first time I went there they mentioned a few leaks and the gasket needing to be repaired. After they fixed it, a few days later the car makes a funny sound and the check engine light came on. Before I took the car to get repaired I had zero issues with the check engine light and it wasn't making any noises. So I brought it back informing them and apparently they didn't know why the check engine light came on and the check it out, on top of that they charged an extra $300 for their own mistake. Couple weeks later, the check engine light came back on again. This place charges way too much to not know what they are doing and whoever was working on my vehicle made it worse than what it was. Will not be coming here again!
1 7 years ago (31-05-2018)

Terrible. Had a service appointment at noon that I booked online for four tires and an alignment. First they tried to give me a price that was four hundred dollars more than I was initially quoted online. Took them ten minutes to fix it; they had to take out calculators on their phones to do so! Then I waited. And waited. Took a walk. Came back. My car wasn’t taken in until 1:30! Again, my appointment was for 12:00. I waited some more in their waiting room and, around 2:30, asked the customer service rep, Larry, what was going on. “Oh yeah,” he said, and gave me a pair of safety glasses to go look at a control arm issue in my car. All that time, my car was sitting there and I feel like, if I hadn’t approached the counter, they never would have said anything to me. After decided I didn’t have time to fix the control arm issue, I pleaded with them that I still had to pick up my daughter off the bus, and they assured me they would get the tires on. Went back to the service desk at 3:15 and talked to Joanna. After a bit of questioning about a missing tire, she told me she wasn’t sure what happened and why it was taking so long. My alignment was free and I received a card for a free oil change but my time was absolutely wasted. Didn’t leave until 3:30, and I wasn’t able to get my daughter off the bus.
1 7 years ago (16-02-2018)

Not Great Service and not Pocket Friendly..Charging 4times the price of Market when fixing Window regulator. Have to prove them the outside price to negotiate on their quote. Not trustworthy. will never visit these guys.
1 7 years ago (06-06-2018)

Even though it was busy and took an hour for my alignment very pleased with service. The guys on the counter were nice and welcoming made me feel like family.
5 7 years ago (18-03-2018)

Great customer service. $ 21.99 conventional oil change with coupon. It took an hour - could have been faster. In-store prices are high compared to Amazon (obviously).
4 7 years ago (07-03-2018)