Potbelly Sandwich Shop

I love potbelly in general, but this hasn't been my favorite location in a while, even though it is so close to my home. Just one reason - they're consistently late with their take out order. The whole reason I order online is so that I can be just in and out, but I always seem to be waiting around for them to finish up or start my order. Except this last visit! I was very happy to see improvement! Seems like they've upped their game, and my food was ready exactly on time. Even better, I was greeted by a very friendly guy behind the counter, though he didn't stick around and went inside the kitchen after waving bye and flashing a sweet smile. I only knocked off a star because my sandwich didn't have any lettuce in it... but apparently this is something going on at every Potbelly location. They do ask for our understanding on the website, and I understand, but it still detracts from my satisfaction. This is especially so because I'm the keto diet and I don't eat the buns, so I do need the extra crunch from the lettuce. Or at least extra cucumbers or something. Hopefully this will be remedied soon.

I like potbelly sandwiches but like others have stated, I would not order from the Glendale location again. We ordered an Avo Turkey sandwich but didn’t get any avocado so it was just a turkey sandwich. The wreck sandwich was actually a wreck it was sloppy and was missing the salami and mayo. The slim mama’s meatball had no marinara sauce got some dry meatballs with melted cheese and was charged as a regular size instead of slim. The customer service was horrible, especially the person adding the veggies to my sandwiches. She rolled her eyes at me when I asked her to add extra lettuce to one of the sandwiches. There were no lids for our soda cups and straw wrappers littered the counter. We took a couple bites and ended up throwing them away because they were so unsatisfying.

I don't know if they changed the recipe to the chicken salad or if this was just a bad batch, but my sandwich today was disgusting. It was so full of pepper it was inedbile. Tasted nothing like the the chicken salad of the past, which has always been my favorite.

First time there and ordered a smoked ham and swiss it was great at I love the bread being toasted. Whenever I'm the area again I'll definitely will stop in again.Food: 5/5

They had amazing food and service, the only reason I didn't give them five stars on the atmosphere was because the floor needed sweptFood: 5/5

Placed an order for salad waited more than 15 minutes for someone to get started on it. Was standing right in front of the staff they ignored me completely. Three people behind me with tall orders of sandwiches got their orders & left. Then one staff member working on the sandwich asked another team member who was on her phone to start on it. It was busy but not all team members were busy. Not a word of apology from the staff. They did not forget the order they were rude.

Had to wait for the employees to finish discussing personal business before one of them decided to take my order. Horrible service and gross sandwich. Maybe she couldn't see straight with those hideous fake a** lashes she had on.

I love the potbelly sandwich but like others I will never go back to the Glendale location. Was in there last week and when you first walk in there was an odor I should have left at that time. The soda machine wasn't working but, I was still going to place an order. What made me leave was I had to listen to two co-workers have a conversation in front of me while I wait to be greeted and placed my order. The young lady then looked at me and said who do you want? I looked and started to place my order and as I started they continued their conversation at that time I said forget it and left. Customers clearly are not their top priority.

Simplicity was nice, but was under the impression that I was ordering from the restaurant the whole time. Requested a specific delivery time and an Uber driver showed up with our food 15min late.

I love their sandwiches but will NEVER order delivery again. I ordered at 230pm for delivery at 530pm. Heard NOTHING from them no email, no call, nothing until I got an email at 730pm the place closed at 7pm saying there was an update to my order. It took some digging to figure out it was canceled. They charged my card quick enough but now I'm waiting to see when or IF they're going to refund my money. I really don't want to even give this location any of my business anymore either.